Client Director | Enterprise SaaS

Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company with a global impact across logistics, we’re searching for a Customer Implementation Manager who is excited by the prospect of working in a rapidly growing international scale-up. We have significant runway thanks to our most recent Series B funding, which we raised from some of the best investors in the space: Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam) and Dynamo Ventures (Sennder, Stord, Gatik).

As a Client Director EMEA at Raft, you aren't just a point of contact—you are a Strategic Manager. You will sit at the intersection of business strategy and technological innovation, partnering with C-Suite stakeholders at the world’s most complex enterprise organisations.

We are looking for a high-caliber professional who combines the rigorous analytical framework of a management consultant with the commercial hunter-gatherer instinct of a top-tier SaaS executive. Your mission is to move beyond the "vendor" relationship and become an indispensable partner in our clients' long-term digital evolution.

Your Impact

• Strategic Advisory: Act as a high-level consultant to deconstruct complex global supply chains and identify critical inefficiencies that can be solved through Raft’s intelligent ecosystem.
• Commercial Orchestration: Own the end-to-end commercial lifecycle for a portfolio of marquee accounts, identifying high-value "white-space" opportunities to drive multi-million dollar expansions.
• Executive Influence: Navigate and influence complex stakeholder landscapes, moving fluently between Global Procurement, IT, and the Boardroom to align Raft’s innovation roadmap with the client’s long-term strategic vision.
• Value Realisation: Transition accounts from tactical renewals to strategic partnerships by executing sophisticated business plans that demonstrate clear, measurable ROI and long-term business impact.
• Internal Leadership: Serve as the "Internal CEO" for your accounts, mobilising cross-functional teams across Product, Engineering, and Success to deliver bespoke, enterprise-grade solutions.

The Profile (Who You Are)

We are seeking a "Player-Coach" mentality—someone who can think 30,000 feet up but execute at ground level.

You possess a background in Management Consulting (Tier 1 or Big 4) or have led high-value digital transformation sales at a global SaaS leader.

You are an expert in navigating the intricacies of "Big Deal" mechanics, from complex multi-year commercial modelling to high-level legal and procurement negotiations.

You have a proven ability to build instant credibility with C-Suite executives and can translate technical product capabilities into high-level business outcomes.

​​You possess a deep understanding of the Enterprise Software landscape and, while specific expertise in Logistics is a distinct advantage, we value the ability to transfer complex domain knowledge from other highly regulated or intricate global sectors.

You are driven by "Value Realisation," using data-led insights to prove business impact and turn software deployments into indispensable strategic partnerships.

Why Raft?

• As our first Client Director hire in the EMEA region, you will have the unique opportunity to write the rule book, define the market-entry strategy, and set the standard for excellence across EMEA.
• You will lead the deployment of sophisticated solutions that act as the digital nervous system for the world's most complex logistics and supply chain networks.
• Beyond managing accounts, you will be a key architect in Raft’s global scaling journey, influencing our product roadmap and commercial philosophy as we dominate the European landscape.