Client Care Coordinator

CLIENT CARE COORDINATOR

VETCALL Q’SUPERSTORE I PART TIME

Vetcall Q’Superstore is a small animal clinic serving our local community of pet lovers.  Our friendly team are looking for an experienced vet nurse/receptionist, a real go getter with a bright smile to run our front of house services and provide exceptional customer care. 

To be considered you must meet the following criteria:

• Demonstrated experience working in a direct client facing position in a veterinary or medical environment

• Ability to coordinate animal medical cases and priorities with the veterinary team

• Experience managing appointment books and scheduling software

• Ability to engage and educate clients on our services and wellness programs

• Good account acumen managing estimates, invoicing and payment options

• Maintain standards of care through records, reminders and recalls

• Excellent verbal and written communication with both clients and team members

• Managing information and records in accordance with our privacy standards

• Strong computer skills with ability to learn and teach new systems

• Vibrant, compassionate and warm nature to put our clients and pets at ease

• Coordinate our social media, campaigns and google requirements

• Maintain work health and safety compliance with visitors, suppliers and trades

• Ensure our reception and waiting area is always clean and well presented 

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.

This is a part-time position, working up to four days with start/finish times negotiable.

We offer a wonderful workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.

Only applications with a cover letter addressing the criteria with a current resume will be considered.  Only short-listed applicants will be contacted.

Apply now with your updated resume!! We welcome your application.