Client Advisor, Managed Billing

About the Role

As a Client Advisor on the managed billing team, you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.

Key Responsibilities

Strategic Client Partnership

• Lead comprehensive case intake conversations with attorneys
• Analyze case theories and develop targeted expert witness search strategies
• Translate complex legal needs into actionable research parameters

Project Management

• Oversee end-to-end client engagements
• Ensure timely delivery and exceptional quality of all deliverables

Relationship Management

• Build and maintain strong relationships with attorney clients
• Present findings and recommendations to key stakeholders
• Proactively identify and resolve potential challenges
• Serve as a trusted advisor throughout the litigation process

Qualifications:

• Bachelor of Science or Bachelor of Arts

• 1-3 years of client or customer service experience 

• Exceptional attention to detail and commitment to accuracy

• Strong analytical and critical thinking abilities

• Demonstrated ability to work independently in a fast-paced environment

• Outstanding written and verbal communication skills

• Proven track record of meeting deadlines and managing multiple priorities

• Natural problem-solver with a creative approach to challenges

• Previous experience in legal, research, or professional services industries

All your information will be kept confidential according to EEO guidelines.