Client Acquisition Specialist

At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better. As a Client Acquisition Specialist at Koala Health, you’ll be on the front lines of growing our customer community by connecting with pet owners through high-volume outbound outreach. You’ll introduce prospective customers to Koala’s services, clearly communicate our value, and confidently guide them through the steps to become customers. In every conversation, you’ll handle questions and objections with professionalism and empathy, while using internal tools to track activity, stay on top of follow-ups, and keep records accurate. You’ll also share insights with the team to help sharpen our outreach approach, and represent Koala with warmth, expertise, and genuine enthusiasm for helping pets (and their people). What You'll Do

Place a high volume of outbound calls to prospective customers, introducing them to Koala Health’s services.

Clearly explain Koala’s value and guide pet owners through the steps of becoming customers.

Overcome objections and handle questions with professionalism and expertise in Koala’s service. Address questions and concerns in a way that builds confidence and moves conversations forward.

Track and manage outreach activity using internal tools to ensure timely follow-up and accurate records.

Share feedback and insights with teammates to help refine outreach strategies.

Represent Koala with professionalism, empathy, and enthusiasm in every interaction.

What You'll Need (Requirements)

High school diploma or equivalent.

1+ year of experience in customer-facing roles, ideally with outbound calling, inside sales, or customer engagement responsibilities.

Comfort handling a large number of phone calls each day.

Excellent communication skills, spoken and written, with the ability to adapt tone and style to each conversation.

Familiarity with computer and web-based tools.

Comfortable working in a virtual environment with reliable internet and a quiet, distraction-free workspace.

Why You'll Love Koala Health

Meaningful mission helping modernize pet health

Remote-first culture built on flexibility and trust

Competitive salary with performance-based incentives

Medical, dental, and vision insurance with partial dependent coverage

Generous PTO and a 401(k) plan

Supportive, energetic team that celebrates wins and learns fast