Act as a vital bridge between clients and internal teams, ensuring clarity in client communications and high-quality project execution.
We are looking for a sharp, organized, and highly empathetic Account & Project Coordinator. You will be the vital bridge between our clients and our internal specialist teams (Creative, Strategy, Media, and Production).
(6-month Maternity Cover with Opportunity to Convert into a Permanent Role)
What you will be doing:
Client Relationship Management: Manage day-to-day communications with professionalism and clarity. You are the first point of contact, ensuring clients feel heard and responded to promptly.
Master of the Brief: Gather client requirements and translate them into well-structured, actionable briefs. You’ll own the briefing process, ensuring our internal teams have every piece of info they need (objectives, audience, mandatories, and timelines) to succeed.
Feedback Champion: Capture and document client feedback accurately. You’ll ensure that revisions are unambiguous so that our creative and technical teams can execute accurately.
Project Orchestration: Coordinate timelines and approvals across multiple stakeholders. You will maintain status documents and trackers religiously to ensure we hit every milestone.
Risk Mitigation: Proactively flag risks regarding scope, timing, or missing information. You don’t just spot problems; you propose solutions early.
Meeting Excellence: Support the team with seamless meeting preparation, including agendas, detailed notes, and aggressive follow-up on action items.
Quality Control: Act as the final line of defense to ensure work is delivered on time and meets the high-quality standards GrowthDesk is known for.
Qualifications (Must Haves)
Experience: Ideally 1–2 years of client-facing experience (Agency, Marketing, PR, Events, Customer Success, or Account Support)
Open to Fresh Grads!
Language: Exceptional spoken and written English. You should be comfortable writing polished, professional client emails and concise summaries.
Attention to Detail: An eagle eye for detail. You spot the missing mandatory, the inconsistent font, or the gap in a timeline before anyone else does.
High EQ: High empathy and emotional intelligence. You can manage client expectations and handle tough feedback tactfully and gracefully.
Organization: Strong time management skills. You are comfortable juggling multiple tasks in a fast-paced "startup" environment.
Accountability: You are proactive and reliable. When you say you’ll "close the loop," the team knows it’s done.
Additional Information
Growth Mindset: Work with a team that believes in cultivating growth and continuous learning.
Autonomy: We operate with a flat hierarchy. You’ll have a high level of autonomy and the opportunity to make a real impact.
Perks: Quarterly profit sharing/bonuses, competitive leave, and a happy, supportive work environment.
Think you’ve got what it takes to be part of the GrowthDesk family? We can’t wait to have you onboard!
GrowthDesk is a B2B enterprise solution designed to help brands capture and own their customer data for growth. Our flagship products, SKALE and DREA, empower FMCG brands, retail malls, and real estate companies to activate data-driven marketing campaigns, utilizing tools like chatbots, gamification, and smart receipts. We systematically structure and label data, enabling our clients to unlock its full potential to drive customer loyalty and lifetime value.
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