Client Account Manager

TLDR

As a Client Account Manager, you'll maintain and grow business relationships with corporate clients while ensuring they see value in their partnership with BlackCloak.

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.  What You Will Do
Manage relationships with key clients across industries
  • Create value-add through regular touchpoints
  • Craft compelling reports on utilization and value-add stories
  • Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
  • Research and build new relationships within existing accounts, including with executive stakeholders 
  • Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
  • Achieve ARR goals 
  • Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
  • Meet and exceed upsell targets
  • Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
  • Prepare and deliver ongoing account renewal and revenue expansion forecasts
  • Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
  • Provide weekly utilization reports internally
  • Report to clients monthly and quarterly, or weekly, as required.
  • What You Need to be Succesful
  • 5+ years experience in software and/or SaaS sales to large enterprises
  • BA/BS or equivalent combination of education and experience
  • Track record of success consistently exceeding sales goals
  • Ability to travel within the United States
  • Experience with information security and online privacy a plus
  • About BlackCloak
    BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. 

    BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.  Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:

    - 100% Remote Company, within the USA
    - Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. 
    - Health Savings Account with company contribution for eligible medical plans.
    - Flexible Vacation Plan 
    - 10 Paid Company Holidays 
    - 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
    - 401k with Traditional and Roth options, including employer match.
    - Company Equity 
    - Paid Parental and Pregnancy Recovery Leave
    - Company and team off-sites and virtual events throughout the year 
    - Home office stipend 

    We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

    Learn More about Us
    LinkedIn: /blackcloak
    Twitter: @BlackCloakCyber

    #liremote

    Benefits

    Health Insurance

    Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents

    Home Office Stipend

    Company off-sites and virtual events

    Company and team off-sites and virtual events throughout the year

    Paid Parental Leave

    Paid Parental and Pregnancy Recovery Leave

    Paid Time Off

    Flexible Vacation Plan

    BlackCloak builds innovative solutions in a new product category designed for Fortune 500 companies across diverse industries. Our platform addresses unique challenges, ensuring security and privacy in a rapidly evolving digital landscape.

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    Salary
    $70 – $80 per year
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