About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The customer support representative is responsible for serving business partners to address and resolve issues they have with end customers in order to retain them and grow the business.
Key responsibilities
Perform interactions with customers/stores through omnichannel platforms (Voice - email - chat) to resolve queries and technical problems related to the use of the application and the platform for credit evaluation and after-sales service, providing clear and fast responses in real time.
Record, in a detailed and updated manner, the problems and solutions provided to the stores, to have a clear history that facilitates the monitoring and continuous improvement of the service.
Identify and propose improvements in internal processes and sales and after-sales support. Implement changes to increase efficiency and quality of service.
Maintain clear and constant communication with stores, to ensure that they are informed about updates and changes in procedures.
Store satisfaction: Conduct surveys and collect feedback from stores on the service received.
Qualifications
Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
Basic knowledge of Microsoft Office tools and Google Suite.
Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
Effective communication skills, ability to work in a team and handle difficult situations under pressure.
Agility in keyboarding, spelling and writing.
Experience in customer relationship management software (CRM) preferably Zendesk, in financial services or technology is desirable.
Benefits
100% Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness perks
Catered lunches
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
