Claims Product Manager, Product & Strategy (Remote, US)

Job Details:

As a Product Manager for Claims, you will be a key driver of Openly’s claims product strategy, owning a critical portion of our Personal Lines (Auto and Property) initiatives. Working alongside a fellow Claims PM, you will tackle the high-impact and operationally complex challenges that define our "moment of truth” where we deliver on our promise to policyholders.

In this role, you will sit at the intersection of Claims Operations and Engineering, translating business needs and operational insights into clear product specs and coordinated execution. While you will have direct ownership over your assigned domain, you will collaborate closely with your partner PM to ensure a seamless, end-to-end claims lifecycle—striving to make our technology as fast, fair, and efficient as the rest of the Openly experience.

You will also serve as a leader for Product & Strategy in the adoption of AI, proactively identifying opportunities to apply emerging capabilities across claims workflows, partnering with Engineering and Data to test and scale AI-driven solutions, and growing into a subject matter resource on AI for the broader team.

Key Responsibilities:

Product Execution & Ownership

• Own delivery of claims-related product initiatives from discovery through launch, with support from senior product leadership
• Translate business objectives and operational needs into clear product requirements, user stories, and acceptance criteria
• Manage and prioritize a product backlog to deliver high-impact outcomes in a fast-paced environment

Problem Identification & Structured Solutioning

• Identify inefficiencies and friction points across the claims lifecycle
• Break down complex problems and develop well-structured, actionable product solutions
• Produce detailed, cohesive product specs that account for workflows, dependencies, and edge cases

Cross-Functional Partnership

• Partner closely with Engineering and Claims Operations as a day-to-day collaborator in designing and delivering solutions
• Facilitate alignment across stakeholders
• Effectively communicate priorities, trade-offs, and decisions to both technical and non-technical audiences

Claims Experience Improvement

• Contribute to improving both internal and external claims experiences
• Support the design of digital-first capabilities, including self-service FNOL, status tracking, and automated workflows
• Drive incremental improvements to cycle time, accuracy, efficiency, and user satisfaction

Data-Driven Iteration

• Use data, user feedback, and operational insights to inform prioritization and continuous improvement
• Define and track key performance indicators such as claim cycle time, accuracy, and customer satisfaction
• Partner with analytics teams to evaluate impact and refine product decisions

AI Exploration & Innovation

• Identify and explore opportunities to apply AI to claims workflows, including intake, triage, documentation, and customer communication
• Experiment with AI tools and approaches to improve efficiency, decision quality, and user experience
• Stay current on emerging AI capabilities and proactively bring ideas for practical application within claims
• Partner with engineering and data teams to test, validate, and scale AI-driven solutions
• Grow into a subject matter resource for AI within Product & Strategy over time

Requirements

• 4+ years of experience in Product Management or a related role
• Professional experience in personal lines insurance, with strong knowledge of personal lines claim lifecycle, processes, and technologies
• Analytically minded with a data-informed approach to decision-making
• Strong organizational and project management skills, including managing multiple state-specific workstreams at the same time
• Proven ability to translate complex requirements into clear, actionable execution plans that can be understood across teams
• Clear and effective communicator, especially in written documentation
• Comfortable operating as a coordination layer between business stakeholders and engineering teams
• Ability to navigate ambiguity, ask clarifying questions, and drive work to completion
• Customer and operations aware mindset, with attention to downstream impact and stakeholder management