Claims Operations Associate

Who we are

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.

We’ve already proven the scale—reaching well over $100 million in premiums and more than doubling year over year. Our data moat is growing exponentially with more than 20 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.

With $170+ million raised, including an industry-leading Series C round in January 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.

About the role

We’re looking for a Claims Operations Associate who is excited about a unique opportunity to help build modern commercial insurance from the ground up! 

In this role, you will play a critical role in driving Nirvana’s world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Nirvana or our third party administrator. 

We’re a distributed team spread across the US and India, with offices in San Francisco, CA & Columbus, OH.

What you’ll do

• Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses. 

• Communicate effectively while entering data accurately into our claims management system. 

• Provide high level claim insights for losses previously reported, such as claim number, the name of the handling adjuster and their phone number and/or email address. 

• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization. 

About You

• 2+ years of experience in a call center environment or a customer facing role where strong communication, time management, attention to detail, and efficient handling were essential to success. 

• Commercial Insurance background a plus

• Strong property and casualty exposure in auto preferred

• Proficient in Microsoft Office and Google Suite

• Strong communication skills, both written and verbal

• Experience in high-growth fast paced environments. 

• Strong collaborator with team members based across multiple teams and organizations. 

• High school diploma or equivalent. 

• Initial coverage needed from 9am - 6pm EST, but subject to change depending on business need

Additional Information

• Working hybrid 3-4 days a week in office

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Work from home friendly

• #LI-Remote

We set our salary ranges using compensation data from companies similar to our stage and size. For this role, the estimated salary range for this position is $47,000 - $55,000. The actual base salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation.

Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.