Claims Operations Аssociate

Who are we?  At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​ The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually. How are we building our teams? We’re looking for self-starters who are experts in their fields and who are eager to learn new things. We work hard, offering rapid skills development and the opportunity to learn everything about the flourishing payments industry. Our leadership places a high value on continuous development, both professional and personal. If you join the team, you'll experience a fun and thriving office culture, with perks and events throughout the year How will you add to the OpenPayd journey?

Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements,contributing to / updating relevant SOPs where needed.

Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.

Investigate and evaluate claims to determine coverage and liability

Communicate effectively with OpenPayd's corporate clients, Legal team, and other stakeholders(including external stakeholders).

Ensure all claims are handled in compliance with company policies and industry regulations.

Undertaking detailed fact finds, paying great attention to detail.

Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.

Identify and report any potential fraud or suspicious activity.

Assessing any (potential) complaint, escalated via the supported communication channels and handle it according to Company’s internal complaints handling process;

Assessing the details and validity of a complaint;

Preparing a final response to the complainant, as per the internal complaints handling procedures;

Compiling complaint statistics and trends analysis to senior management as required. 

The ideal candidate will have the following:

Excellent command of English (C1) is a must – both written and spoken

Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)

Previous experience in claims or complaints handling

Ability to process information from a variety of sources and be confident in suggesting a course of action, whilst also being able to ask colleagues for input.

Strong communication skills and interpersonal skills

Good multitasking, prioritization, and organizational skills

Good attention to details

Knowledge of Excel, Tableau or Salesforce will be considered an advantage

Our Perks and Benefits:

Health Insurance

MultiSport card subsidised

Discretionary Annual Bonus Scheme

Personal Training allowance

25 days annual leave plus bank holidays and an extra day for your birthday

Extended leave for long service