CIS Technician (Operations & Exercises)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004595

Role Duties and Responsibilities

• Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises.
• Assists in planning support of local exercise requirements.
• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents.
• Assist in site surveys and collecting lessons identified.
• Assist logisticians by receiving and storing CIS equipment and controlling access to it.
• Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences.
• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support.
• Assist in maintaining overview of ad-hoc event support activity and effort throughout the year.

Essential Skills, Experience and Certifications

• Minimum 3 years' experience working in an ICT CIS environment.
• Minimum 3 years' experience supporting IT users, desktop hardware and software.
• Minimum 3 years' experience working in an IT administration role.
• Minimum 3 years' experience supporting NATO exercises as IT staff
• Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment.
• Background and experience in NATO static and deployable CIS equipment and networks.
• Working knowledge of policy, procedures, and organization of NATO CIS.
• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management)
• Working knowledge of ITSM ticketing tools (BMC Remedy).
• Working knowledge of Active Directory.
• Working knowledge of SharePoint would be advantageous.
• Working knowledge of current operating systems and office automation software.

Working Location

• Norfolk, USA

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance