Overview

The Community Health Worker (CHW) Coordinator is an operational support role designed for an experienced Community Health Worker who brings strong knowledge of ECM workflows, documentation standards, and member engagement — without direct fieldwork or event facilitation.

This role focuses on care coordination support, authorizations, outreach workflows, documentation quality, and system accuracy, enabling case-carrying CHWs to focus on high-touch member relationships. The CHW Coordinator member health assessments and referrals are not conducted in-person work or events and works fully remotely.

Key Responsibilities

Operational & Authorization Support

Submit, track, and maintain HPSJ and other health plan authorizations, ensuring timely updates and accurate status tracking in Pathways.
Monitor authorization timelines, follow up on pending items, and escalate delays as needed.

Member Outreach & Enrollment Support

Pull and outreach IEHP members in Care Director in alignment with program priorities.
Conduct outreach, welcome calls, consent collection, and initial assessments for newly enrolled members.
Coordinate with assigned case-carrying CHWs and Astrana LCM to facilitate warm handoffs.

Documentation & Systems Management

Ensure accurate, complete, and timely documentation in Care Director, member portals, and Pathways.
Audit member records to confirm compliance with ECM and health plan documentation standards.
Identify gaps, trends, or training needs related to documentation quality.

Care Team Collaboration

Attend IDT meetings for assigned members and support follow-up actions.
Serve as an operational liaison between CHWs, care management partners, and operations leadership.

Quality & Process Improvement

Support continuous improvement by identifying workflow inefficiencies and recommending process enhancements.
Assist with onboarding or up-skilling operational team members into CHW-adjacent responsibilities, as appropriate.

Scope & Role Boundaries

No in-person work
No events
No home visits
Fully remote, operational support role

Requirements

CHW certification or equivalent lived/field experience preferred.
2–4+ years of Community Health Worker or ECM-related experience.
Strong working knowledge of ECM models, care coordination workflows, and health plan requirements.
Experience with Care Director, Pathways, or similar care management systems strongly preferred.
High attention to detail and strong documentation and compliance skills.
Ability to work independently, manage competing priorities, and collaborate across teams.

Core Competencies

Operational execution
Documentation accuracy & compliance
Member-centered communication
Cross-functional coordination
Systems navigation & data integrity

Benefits

Compensation

As a venture-backed company, Wider Circle offers competitive compensation including:

Performance-based incentive bonuses
Opportunity to grow with the company
Comprehensive health coverage including medical, dental, and vision
401(k) Plan
Paid Time Off
Employee Assistance Program
Health Care FSA
Dependent Care FSA
Health Savings Account
Voluntary Disability Benefits
Basic Life and AD&D Insurance
Adoption Assistance Program
Training and Development
Starting salary: $20.00-23.00

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

CHW- Coordinator

AI overview