CHSP Navigation Officer 

Benefits!

• Onsite opportunity in Tuggerah starting Mid Feb 2026
• Competitive hourly rate of $35.15 per hour + super
• Great career move for experienced call centre specialists with inbound call experience
• Opportunity to gain a permanent role based on performance!

Our Client:

Are you passionate about making a real difference in people's lives? Do you want to be part of a dynamic, community-focused organisation that's leading the way in healthcare and support services?

The client has earned a strong reputation as a not-for-profit organisation that puts people first. They stay true to their community values, ensuring members receive tailored support and exceptional service. Innovation, care, and integrity are more than words – they're the foundation of everything they do.

Your Next Role:

• 3 month temp contract with potential for extension or permanency
• Mon-Fri 9am-5pm onsite in Tuggerah (consistent full time hours each week)
• Inbound/outbound contact centre role supporting customers with Commonwealth Home Support Programme (CHSP) navigation
• Customer onboarding and handling return calls to customers
• Significant admin component including navigating multiple systems and capturing accurate notes
• Determine customer interest in managing services, talk through service requirements, and send service agreements via DocuSign
• Flexibility to work across wider Navigation business including data-admin activities and inbox management when needed

Training Programme:

• Part-day training each day for 1 week
• Blend of learning and doing – practical, hands-on approach
• Join a tight-knit, supportive team environment

What You Need:

• Minimum of 1 year recent inbound call centre experience
• Willingness to take on different tasks depending on business requirements (non-negotiable)
• Full-time availability across Mon-Fri
• Happy to work onsite in the Tuggerah office
• Can-do attitude and adaptability
• Exceptional communication skills both verbally and written
• Valid Police Check required
• Ability to handle 20-30 calls daily and onboard 5-10 customers daily

What is Weploy?

Weploy is an award-winning, tech-powered, customer service-focused staffing solution that connects top-tier talent with dynamic opportunities. Our community of "Weployees" is vetted, experienced, and always ready to support our clients. We're more than just a staffing solution; we're transforming the customer service industry with an innovative and seamless approach, all driven by our in-house technology.

We're looking for motivated, enthusiastic, customer-focused individuals with inbound call centre experience to join the amazing team based in Tuggerah.

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members!