Child Welfare Payment Processor

Payment Processors are responsible for the accurate and timely data entry of child support payments. Payment Processors will assist in the Mailroom, Research and other areas as needed.

II. Responsibility and Authority

1. Accurate data entry of payments received on a daily basis.
2. Ability to follow policies and procedures regarding payment posting rules and special payment processing instructions.
3. Use the State CSES system to perform initial research of unidentified receipts.
4. Understanding the workflow of the Mailroom, including the movement of payments from the initial receipt of mail to storage of source documents.
5. Understanding the Opex equipment, including proper operation, cleaning and normal care.
6. Work closely with Payment Processing Lead to ensure all Payment Processing and Mailroom tasks are completed each day.
7. Provide backup to other departments, as needed.
8. Other duties as assigned.

III. Key Result Areas:

1. Enter payments into Rapid at an average speed at or above the set minimum standard.

2. Interacts well with all staff, leads, supervisors and Project Director
3. Willing to assist in other areas and is considered a team player.
4. Behaves in a courteous and professional manner at all times.
5. Maintain an average or above Error Rate

1. High School or GED certification
2. Ability to learn and retain policies and procedures
3. Ability to operate a computer and navigate both standard and proprietary office software
4. Excellent 10-key skills (at least 10,000 keystrokes per hour)
5. Ability to be flexible with fluctuating work volumes and commitment to get the job done
6. Ability to work in a high volume, fast paced environment with accuracy
7. Ability to problem solve
8. Prior child support experience desirable
9. Prior experience in a mailroom/processing operation desirable

All your information will be kept confidential according to EEO guidelines.