Chief Strategy Officer

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Job

As an officer of Christian Care Ministry (CCM), the Chief Strategy Officer (CSO) will hold operational and fiduciary authority over all business development activities, including strategic partnerships and product development. The CSO will oversee the activities of the Chief Marketing Officer who is responsible for internal and external member communications, marketing content production, direct and indirect sales channels, and events. 

The CSO will lead the design and development of a strategic framework aimed at identifying, amplifying, and proposing approaches to the current and long-term plans to enable success in our mission while achieving lasting results. The successful candidate will be an innovative, highly collaborative, and transformative thought leader who understands the landscape of the structural and environmental influences on our organization and can leverage their expertise and the expertise of others to ensure CCM’s path forward is one of strength, impact, and sustainability.

The CSO will report to the Chief Executive Officer, working closely with CCM’s Board of Directors and other Executive and Senior leaders of CCM, to successfully execute strategies for the growth and development of CCM and its mission.

Our ideal candidate possesses a strong faith and walk with Jesus Christ and has excellent communication and leadership skills. We are looking for a seasoned leader with a strategic and creative mind, as well as a successful history of developing new products and services, launching new brands, developing new markets, all while contributing to the financial strength of the organization.  

This role directly supervises Senior Leaders (Senior Directors and Vice Presidents) who have responsibility for product development, market/product research and development, business-to-consumer and business-to-business marketing, strategic communications, and strategic network/partnership development.

Education and/or Experience

• Bachelor’s degree in business administration or related field required, MBA preferred
• 15+ years senior management experience required
• 5+ years of experience as a top/C-level executive required, preferably with an organization larger than CCM ($1B+) that has experienced significant growth

Essential Job Duties & Responsibilities

• Execute research, development, marketing, and growth strategies that support the ministry’s objectives as directed and in collaboration with CCM’s CEO, Board of Directors, and Executive Team
• Formulate the organization’s strategy by framing clear strategic choices, soliciting the perspectives of the organization’s senior leaders, driving to alignment, and articulating a comprehensive resulting growth strategy. This strategy should outline a clear path forward and resolve the choices that the ministry faces in an actionable and internally consistent manner
• Spearhead the strategy and methodology for research and development of new product offerings and markets
• Oversee the expansion and diversification of CCM’s ministry through:
  • Research and development of new and enhanced programs
  • Development of new product services, complementary to CCM’s core product—Medi-Share
  • Strategic partnerships
  • Identifying resources and utilizing effective methods to conduct efficient and qualitative research to identify and vet potential new markets, services, programs, and products that align with CCM’s mission and vision
• Identify growth opportunities and build relationships with stakeholders
• Analyze market dynamics, market share changes, product line performance, and competitive intelligence
• Identify key capital projects, joint ventures, and other strategic partnership opportunities
• Identify strategic risks
• Communicate strategy effectively throughout the ministry
• Ensure that suitable metrics are in place to measure performance and progress
• Develop and negotiate strategic partnerships
• Cultivate and maintain community relationships and community outreach opportunities
• Represent CCM at conferences, meetings, and industry events
• Contribute to the exercise and expression of Christian Care Ministry’s beliefs
• Other responsibilities as assigned

Essential Skills & Abilities

• Demonstrated track record in successfully developing and executing a vision and strategy to scale and grow organizations
• Track record of leveraging existing connections and/or building new meaningful relationships with C-level executives in for-profit, nonprofit, and government organizations
• Demonstrated experience designing, implementing, and executing organizational growth through innovative strategic plans
• Experience engaging public officials and navigating political and legislative processes at federal and state levels 
• Exceptional public speaking skills and the ability to tailor messaging to engage a variety of audiences
• Champion of leading through influence, persuasion, and contract negotiation
• Passion for coaching and mentoring staff and challenging them to grow and hone their skills
• A lifelong learner who prides themselves on staying at the forefront of cutting-edge industry trends and best practices
• Experience in one or more fields related to CCM’s primary areas of ministry (health care, customer service, product development, business development, financial services)
• In-depth knowledge of the Christian marketplace with specific experience in market research, advertising, social media marketing, search engine optimization, lead generation, and website development
• Strong interpersonal skills
• Must have excellent writing and verbal communications skills in English
• Must be able to work effectively within a team structure as well as independently; ability to achieve positive results within tight timeframes
• Experience with developing and maintaining productive working relationships with board members, peer executives, and all levels of staff 
• High integrity, along with the ability to collaborate effectively within a complex organization

Spiritual, Professional, & Ethical Conduct

• Spiritual Maturity, in full agreement with CCM’s Statement of Faith and Conduct & Character statements, with a Christian testimony and lifestyle which includes living a moral life based on the Word of God, submitting to governing authorities, and being an active member of a local church.
• Conduct, exhibits the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control (Gal 5:22-23).
  • Exemplifies biblical standards for spiritual leadership (1 Tim 3:1-12; Titus 1:6-9)
  • Deeply rooted in the Word, able to demonstrate its teachings on an individual level as well as in small group settings, Bible studies, etc.
  • Demonstrates ethical character and good moral judgement, self-control, and truthfulness
  • Not addicted to alcohol or any lifestyles that negatively affect one’s judgment
  • A faithful husband/wife, a good manager of his or her own children and own household
  • Free from the love of money / greed, demonstrated by generosity to the church and to others, and by lifestyle

Core Competencies/Demonstrable Behaviors

Strategic Mindset

• Translate future business/revenue objectives into breakthrough plans
• Integrates long-term opportunities with day-to-day activities
• Innovative and sees big picture

Balances Stakeholders

• Earning trust through results
• Influencing/relating to others
• Improving through self-awareness

Plans and Aligns

• Prioritize work to meet commitments
• Aligns revenue growth plans to account for risks and contingencies
• Shaping organizations & communications practices
• Persistent in adversity

Situational Adaptability/Change Champion

• Ability to implement sustaining change
• Effective change management skill
• Adapt approach in real time to match shifting demands

Drives Vision and Purpose

• Ability to cascade vision and purpose that motivates others to action
• Aligning strategy, culture, practices & behavior

Business Insight

• Applies knowledge of marketplace to advance future revenue opportunities
• Understands the policies and factors influencing the organization
• Makes data driven decisions

Supervisory Responsibilities

• This job has supervisory responsibilities. Oversite of 80+ employees.

Travel

• A moderate amount of travel may be required, understanding that CCM's headquarters are in Melbourne, FL, where most of the C-level staff are located. 

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

•    100% paid Medical for employees/99% for family
•    Generous employer Health Savings Account (HSA) contributions
•    Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
•    6 weeks of paid parental leave (for both mom and dad)
•    Dental - two plans to choose from
•    Vision
•    Short-term Disability
•    Accident, Critical Illness, Hospital Indemnity
•    401(k) – up to 4% match on ROTH or Traditional contributions
•    Generous paid-time off and 11 paid holidays
•    Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
•    Employee Assistance Program including no cost, in-person mental health visits and employee discounts
•    Monetary Anniversary Awards Program
•    Monetary Birthday Awards