Chief Operating Officer - Software & SaaS Operations

Key Responsibilities

• Oversee end-to-end business operations, including Technology, Product Delivery, Customer Success, Compliance, and HR Operations.
• Translate the company’s strategic goals into operational KPIs, ensuring measurable growth and performance improvements.
• Collaborate closely with CTO, CEO, and Product Heads to align technical delivery, innovation, and business outcomes.
• Implement data-driven systems and processes for efficiency, scalability, and quality assurance across all departments.
• Lead strategic planning, budgeting, and performance tracking across the company.
• Drive automation and operational excellence through modern tools and cross-functional collaboration.
• Develop strong team leadership frameworks, coaching department heads and ensuring cultural alignment with the company vision.
• Identify operational risks, bottlenecks, and performance gaps—and create measurable improvement plans.
• Ensure regulatory and compliance standards are met across operations and client engagements.
• Lead organizational change initiatives to strengthen global delivery capability and process maturity.

Requirements

• Proven experience as COO, Director of Operations, or Head of Delivery in an IT, SaaS, or software product-based company.

• 10+ years of experience in technology operations, delivery management, or product lifecycle execution.

• Strong understanding of software development processes (Agile / DevOps) and product engineering lifecycles.

• Experience managing cross-functional teams (Tech, Product, QA, Client Success, Finance, and HR).

• Excellent analytical, leadership, and communication skills.

• Bachelor’s or Master’s in Computer Science, Software Engineering, or IT Management (MBA preferred).

• International exposure or experience with global B2B SaaS / Fintech products will be a plus.