Chief Operating Officer - Primary Care Health Partners

Client: Primary Care Health Partners

Position Title: Chief Operating Officer

Website: https://www.pchpmd.com

Location for the Position: Williston, VT (onsite)

Reports to: Executive Committee Chair

Hiring range: $160,000 - $190,000 per year in addition to a bonus

About Us:

Primary Care Health Partners (PCHP) is the largest privately-owned and independent primary care medical group in Vermont.  PCHP, which has been in existence since 2000, has offices throughout Vermont in addition to Plattsburgh, New York and cares for over 30,000 patients.  The mission of PCHP is to offer a team-based approach to primary care that is comprehensive, coordinated, and accessible with accountability for quality and safety.  The focus is to provide education and self-management tools to help patients take an active role in their health and wellbeing. 

Position Overview:

This is an exciting opportunity for an experienced Chief Operating Officer (COO) to lead PCHP’s Medical Services Organization (MSO). The COO will oversee daily operations, drive strategic initiatives, optimize resource management, and champion quality improvement efforts across the organization.  The COO plays a critical role in shaping and executing the business operations of the medical group, with particular emphasis on overseeing the daily functions of the MSO.

The COO is instrumental in advancing operational excellence, with a focus on data analytics, quality, safety, and the patient experience.  In collaboration with both physician and administrative leaders, the COO optimizes healthcare delivery processes and aligns organizational operations with the group’s mission, vision, and values. 

The ideal candidate is a visionary leader with a passion for enhancing operations.  The ideal candidate thrives in collaborative environment, excels in strategic thinking, and embodies adaptability and resilience in a constantly evolving landscape.

Key Responsibilities:

• Operational Leadership: Manage daily operations of the group practice and ensure alignment with organizational strategic objectives, emphasizing cost containment and high-quality patient care.
• Strategic Planning: Contribute to the development of the organization’s strategic plans, governance structure, and operational goals.
• Technology Integration: Lead strategic IT initiatives, including Office 365, Microsoft Teams, AI tools, and electronic health record (HER) optimization, including gaining substantial understanding of our EHR, data analytics, and reporting systems.
• Policy Development: Oversee, interpret, and implement operational policies, recommending changes as needed.
• Resource Optimization: Address challenges related to staffing, facilities, equipment, and supplies.
• Advocacy: Represent the organization in interactions with government affairs, regulatory agencies, insurance carriers, and professional/community groups.
• Regulatory & Compliance Management: Ensure full compliance with governmental regulations and industry standards.
• Negotiations & Contracts: Drive financial stability by negotiating with commercial insurance carriers and reviewing agreements (leases, service contracts, employment agreements).
• Quality Improvement: Lead the evolution of quality improvement processes to ensure superior patient care and operational efficiency.
• Staff Recruitment & Development: Support staff recruitment, retention, performance evaluations, and professional growth.
• Consultant Management: Coordinate external consultants, securing Executive Committee approval as necessary.
• Continuous Learning: Stay updated on healthcare administration trends through professional development opportunities.

Qualifications:

• Education: Bachelor’s degree required. MBA, MHA, or advanced leadership training preferred.
• Experience: 7–10 years of relevant experience, with at least 3–5 years in a supervisory / management role and significant leadership in operations and financial management.
• Skill Set: Comprehensive understanding of finance, HR, IT, and risk management is preferred. Proficiency with Microsoft Teams, Outlook, Word, Excel, and PowerPoint. Passion for learning and implementing evolving and emerging technologies such as Office 365 and AI tools.
• Leadership: Charismatic leader with strong diplomatic and organizational skills.
• Background: Healthcare experience is preferred but not required.

Benefits

• Comprehensive health, dental, and life insurance coverage.
• 401(k) retirement savings plan.
• Paid holidays and time off.
• Opportunities for professional development.
• Incentive bonuses based upon the performance of the medical group.

Gallagher, Flynn, & Company, LLP has been retained to conduct this search. Interested candidates may apply by sending a resume and cover letter to Mike Smith, Strategic HR Business Advisor. While we appreciate all interest in this exciting opportunity, only candidates most closely aligned with our search will be contacted.

Disclaimer: What is listed above is representative of the position's responsibilities but is not meant to be an exhaustive list. Responsibilities may change during employment at the company's discretion. Gallagher, Flynn & Company, LLP and our client do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors.