Chief Operating Officer (Operations & Installations) #1508

Our client is a fast-scaling immersive entertainment venture based in Rhode Island, pioneering high-tech physical gaming experiences through interconnected multi-room challenge "portals." With established flagship venues in Rhode Island and New York—and aggressive expansion plans across the country—the organization is building out the operational backbone needed to support its accelerating growth trajectory.

On behalf of our client, we are seeking a COO to assume end-to-end responsibility for portal deployment, technical operations, maintenance functions, and warehouse logistics nationwide. This is a hands-on executive position ideal for a builder—someone who has delivered complex installations, thrives in fast-paced settings, and excels at creating order amid rapid change.

The Role

Reporting to the Founder & CEO, you will have complete oversight of construction-style buildouts, technical deployments, ongoing support infrastructure, and supply chain operations. Every portal installation demands precise coordination of floorplans, electrical systems, AV/IT infrastructure, and vendor networks across geographically dispersed sites. This high-visibility role offers significant autonomy to architect scalable operational frameworks.

Key Responsibilities

• Direct construction-related buildouts and technical deployments encompassing electrical, low-voltage, and AV/IT systems
• Introduce structure and accountability into a dynamic, entrepreneurial organization
• Spearhead portal installations across the country, managing site coordination, floorplan approvals, and delivery schedules
• Champion process optimization and establish scalable systems to accommodate rapid expansion
• Control project budgets and maintain rigorous cost discipline
• Coordinate with multiple vendors, contractors, and partners throughout U.S. locations while liaising with European counterparts on equipment and repairs
• Direct warehouse functions, driving efficient inventory control, organization, and logistics workflows
• Lead 24/7 technical support operations in partnership with the IT department to ensure swift issue resolution

Requirements

• Background in entertainment, attractions, family entertainment centers, escape rooms, themed environments, or technology-integrated buildouts
• Proven ability to energize teams and impose structure in ambiguous circumstances
• Track record of managing multiple vendors and contractors across various locations
• Experience with CAD platforms or interpreting CAD documentation
• Degree in Architecture, Engineering, Construction Management, or a related discipline
• Proficiency with project management tools (Asana, Monday, or equivalent)
• History of leading construction projects, fit-outs, or technical installations
• Understanding of lighting systems, networking fundamentals, or fabrication processes
• Experience coordinating with international teams, particularly EU-based operations
• Strong project leadership credentials with a demonstrated record of driving initiatives to completion
• Leadership experience overseeing blended teams (employees, freelancers, and contractors)
• Technical Skills
• Working knowledge of construction methodologies, AV/IT systems, and low-voltage infrastructure
• Competence with project scheduling and budgeting tools (Excel, Gantt charts, etc.)
• Capacity to read and interpret architectural, electrical, and technical documentation
• Soft Skills & Attributes
• Collaborative mindset; composed under pressure
• Proactive ownership mentality—you identify issues and resolve them independently
• Ability to establish order and discipline in a high-velocity, occasionally unpredictable environment
• Solution-oriented approach; adaptable and willing to roll up your sleeves
• Clear, direct communication style
• Other Requirements
• Ability to commute daily to Rhode Island
• Valid driver's license with a clean record
• Availability to travel 40–50%

Benefits

• Distinctive perks including complimentary access to the company's adventure gaming and indoor karting experiences
• Chance to define and expand the operations function within a high-growth enterprise
• Competitive compensation up to $150,000, commensurate with experience
• An energetic, entrepreneurial culture at the cutting edge of the immersive entertainment sector

Equal Employment Opportunity and Non-Discrimination Policy

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.