Chief Operating Officer (m|w|d) in Mainz

What You Can Expect in Your New Role

You lead our operations function, drive business simplification and turn our strategy into concrete execution, monitoring the impact.

✔️ Lead & steer: Strategic execution focus and hands‑on operations leadership; establish & deliver ambitious operations‑related KPIs

✔️ Operational Excellence: Simplify, standardize, and scale processes; drive Lean & continuous improvement

✔️ Transformation & Digitalization: Run large programs & improvement projects (digitalization, harmonization, efficiencies); roll out new systems/tools with strong change management

✔️ Automation & AI: With Business Technology (BT), identify real use cases, prioritize, and scale; steer regional tech investments

✔️ Governance & Quality: Ensure compliance, quality, productivity; measure and track impact

✔️ Group & international: Align with group standards, establish local guidance; collaborate with international COO peers

✔️ Scale our SSC (Shared Services Centre): Bundle tasks, shift activities, define SLA/KPI with functional teams, increase efficiency; orchestrate Region and SSC activities

✔️ Customer Experience (CX): Oversee key CX indicators and lead action plans to improve end‑to‑end experience, including strengthening our Client Services capabilities

✔️ Own the budget for operation function and regional digital projects

✔️ Partner closely with CEO, Finance, Risk, HR, IT/BT, commercial team and all other regional functions, as well as with global stakeholders

What Sets You Apart

✔️​ 10+ years of leadership in Operations/Transformation

✔️ Proven Operational Excellence/Lean background (ideally Lean Six Sigma certified)

✔️ Strong Operations & Quality expertise; large‑scale change/transformation track record

✔️ International experience in matrix/global setups

✔️ Data‑driven, clear communicator, hands‑on, resilient

✔️ Background in Finance, Banking, Insurance, or Private Equity is preferred

✔️ Fluent in German & English

At Coface, we are fully committed to promoting equal opportunities and preventing discrimination. We warmly welcome applications from people of all ages, genders, sexual orientations, religious beliefs, skin colours, and individuals with disabilities.

Fair Company Siegel

Coface Benefits

✔️ Flexible working hours

✔️ 30 days of annual leave plus Christmas Eve and New Year’s Eve off

✔️ Diverse and varied projects

✔️ Company pension scheme and an in-house daycare centre in Mainz

✔️ Comprehensive training catalogue with individual development plans, plus tailored learning opportunities for continuous personal growth

✔️ Equipment for mobile/remote working

✔️ Various team and company events to support a healthy work–life balance

✔️ Open-space office concept with plenty of meeting and focus rooms

✔️ On-site cafeteria offering freshly prepared meals every day

✔️ Job bike programme, regular health & wellbeing initiatives, and access to EGYM Wellpass