Chief of Staff

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology. Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way’s all-in-one experiential platform to launch unforgettable experiences — from hot air balloon rides in Mexico City to truffle hunting in the French countryside. Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we’re seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally. The Role We’re looking for a highly motivated Chief of Staff to join our team at Way. This individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking. Key Responsibilities

Work closely with the COO to support high-priority strategic and operational initiatives

Own internal performance metrics and reporting infrastructure across departments

Build and maintain internal databases to ensure high-quality, scalable business intelligence

Lead deep-dive analyses to inform decision-making across product, ops, and customer success

Identify process bottlenecks and recommend scalable, data-backed solutions

Design frameworks to track key company KPIs and strategic objectives

Partner cross-functionally to implement dashboards and streamline access to insights

Take on high-impact projects with little guidance and see them through from idea to execution

What We’re Looking For

3-5 years of experience in consulting, data analytics, investment banking, high-growth startups, or similar

Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools

Ability to independently structure complex problems and communicate insights clearly

Demonstrated self-starter with grit, adaptability, and a strong sense of ownership

Comfortable operating with minimal direction in fast-paced, ambiguous environments

Excellent written and verbal communication skills

Experience with SQL, Tableau, Looker, or similar tools is a plus

Hands-on experience with HubSpot or similar CRM tools preferred

Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not required

Why Join Way?

Attractive salary package commensurate with experience and skill level

Comprehensive healthcare coverage and other benefits

Opportunities for professional growth in a fast-paced tech environment

Stock options that offer a stake in our success

Modern office located in the vibrant city of Austin, Texas

Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand