Chief of Staff to the COO

About the role:

The Chief of Staff to the COO is a high-impact leadership role at the center of ShopMy’s most exciting and important work. As the COO’s right hand, you will help shape strategy, drive cross-functional execution, and advance the initiatives that define the company’s next stage of growth.

You will work side-by-side with the COO as a strategic operator, bringing clarity, momentum, and insight to the areas of the business that matter most. This role offers broad visibility across the organization and the opportunity to influence decisions at the highest levels. It is ideal for someone who thrives in dynamic environments, enjoys tackling ambiguous problems, and is motivated by meaningful ownership.

 Roles and Responsibilities:

• Partner closely with the COO to advance her highest-priority initiatives and ensure strong cross-functional execution.
• Act as a versatile problem-solver who anticipates issues early and drives timely, effective solutions.
• Lead and support strategic projects across GTM and Operations teams.
• Help drive the company’s operating rhythm - refining leadership routines, MBRs, OKRs, and planning processes.
• Prepare the COO for key decisions, meetings, and external engagements with clear synthesis and recommendations, and when needed, act as her stand-in.
• Represent the COO in select meetings, ensuring alignment and continuity of decision-making.
• Maintain visibility across teams to surface themes, operational bottlenecks, and emerging priorities.
• Develop compelling internal and external communications, including presentations, strategic memos, and investor materials.
• Serve as a thought partner to the COO and leadership team, surfacing meaningful insights and analysis to inform operational and strategic decisions.

Your Qualifications:

• 7+ years of experience in management consulting and/or in a business operations, strategy or product role at a high growth technology company; MBA preferred
• A proven track record of driving cross-functional initiatives and creating structure in ambiguity.
• Exceptional analytical thinking and communication skills, with an ability to convey complex ideas simply.
• Strong interpersonal skills and high emotional intelligence; able to build credibility quickly.
• Comfortable operating in a fast-paced environment with evolving priorities and significant executive visibility.
• A strong personal ownership mindset - you take pride in the quality of your work, hold a high bar for craftsmanship, and are energized by working hard on problems that matter.