Chief of Staff to the COO

Experience: MBB (McKinsey, BCG, Bain) AND Founder’s Office / Strategy & Ops in a fast-paced tech company.

The Opportunity

Ema is not just building another AI tool; we are building the Universal AI Employee. Our platform allows enterprises to deploy autonomous AI Employees that execute complex, high-stakes workflows across HR, Finance, Customer Support, Sales, and beyond. We aren't just selling a product; we are redefining the future of work.

As we scale globally, we are looking for a Chief of Staff to the COO to architect Ema itself as an AI-first organization. You will join a high-octane team backed by top-tier investors (including Accel, Section 32, and Prosus) to move beyond "AI-enhanced" and into the realm of "AI-native."

This is your chance to build the operational blueprint for the world’s first truly AI-first enterprise.

The Mission

As Chief of Staff, your primary objective is to institutionalize excellence. You will take the Founders' and COO’s vision for a lean, AI-first organization and turn it into a repeatable "Scaling Blueprint." You will move Ema from a high-growth startup to a global category leader by building the operational connective tissue across EPD (Engineering, Product, Design), GTM (Sales, Marketing, Partnerships), and Internal Functions (HR, Finance, Legal, Compliance).

You are a "Technical Operator"—someone who doesn't just suggest process improvements but builds them using Ema and other AI tools to ensure we operate at the frontier of efficiency.

Key Pillars of the Role

• The Scaling Blueprint: Design and operationalize the frameworks to scale Ema from 10 to 100+ employees globally without losing speed or culture.

• AI-First Internal Ops: Act as a "Product Manager" for internal functions. Use Ema’s products and other AI tools to automate Finance, Recruiting, HR, Marketing, etc..

• Global GTM & Marketing Ops: Scale Partnership operations globally and lead the charge on high-stakes events, analyst engagement (Gartner/Forrester), market research and helping the COO manage multiple marketing functions.

• Special Projects: Own high-impact "Zero-to-One" initiatives directly for the COO - e.g., investor relations support, compliance, the management of our London hub etc.

The Profile

• 2–4 years at a top-tier consulting firm (McKinsey, BCG, Bain).

• MBA and an engineering degree from top tier schools.

• Proven experience in a Founder’s Office or Strategy & Ops role within a high-growth tech environment. You know how to build in the "messy middle" of scaling.

• You have a "Product Mindset" and can vibe code—using AI to build tools, scripts, and automations to solve operational bottlenecks.

• You are a "low ego, high impact" leader who can pivot from board decks to office management in minutes.

• Comfortable managing across time zones; a relentless owner who thrives in ambiguity.