Startup Jobs
Post a Job
Recora, Inc

Chat Support Specialist- Cardiac Rehab

New York , United States
Remote

AI overview

Support patients in a virtual cardiac rehabilitation program by providing empathetic chat assistance for scheduling, technical help, and program navigation while ensuring a positive experience.

Position Overview

Recora Health is seeking a compassionate, detail-oriented Chat Support Specialist to support patients enrolled in our virtual cardiac rehabilitation (CR) program. This role serves as a frontline point of contact for patients via chat, helping them navigate scheduling needs, program questions, and technical support while ensuring a positive and supportive patient experience.

The ideal candidate is patient-focused, calm under pressure, and skilled at handling multiple conversations while maintaining accuracy and empathy in a healthcare setting.

Key Responsibilities

Patient Chat Support

  • Respond to inbound patient chats in a timely, professional, and empathetic manner
  • Assist patients with:
    • Canceling or rescheduling sessions
    • General program questions
    • Navigation within the virtual CR platform
  • Provide clear explanations of program expectations, session types, and next steps

Scheduling & Session Support

  • Support patients with appointment changes in alignment with program guidelines
  • Identify sessions that require coverage or escalation and route appropriately
  • Ensure patient requests are accurately documented and reflected in the patient’s profile.

Program Navigation & Education

  • Guide patients through:
    • How to join sessions
    • Understanding different session formats (1:1, group exercise, education, hybrid)
    • Where to find schedules, reminders, and resources
  • Reinforce the value and structure of cardiac rehabilitation when appropriate

Escalations & Care Team Coordination

  • Identify concerns that require escalation (clinical concerns, repeated cancellations, dissatisfaction)
  • Route issues to the appropriate internal teams (Care Team, PXC, Clinical Manager)
  • Document interactions clearly for continuity of care

Documentation & Accuracy

  • Accurately document chat interactions in required systems
  • Follow established workflows, SOPs, and compliance requirements
  • Maintain patient confidentiality and HIPAA compliance at all times

Qualifications

Required

  • 1+ year experience in customer support, healthcare support, or patient-facing roles
  • Strong written communication skills with the ability to convey empathy and clarity
  • Comfort working in fast-paced, multi-chat environments
  • Strong attention to detail and follow-through
  • Ability to work independently in a virtual setting

Preferred

  • Experience in healthcare, telehealth, or clinical support environments
  • Familiarity with scheduling systems or EMRs
  • Experience supporting older adult populations
  • Bilingual (preferred but not required)

 Recora, Inc

Our Mission Empower everyone to live a long, full and optimal life by redefining the future of heart health. 1 in 3 humans die of heart disease - it's time to change that. We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals. Recora is redefining the future of heart health — we invite you to join us on this mission. About Recora Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. Who We Are We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions. We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora. As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Q&A's
Report this job
Apply for this job