Role Overview:
The Chargeback Specialist will be responsible for managing, analyzing, and resolving chargeback and dispute cases in compliance with internal policies and card network regulations. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to collaborate across departments to ensure efficient resolution and prevention of disputes.
Key Responsibilities:
Handle end-to-end chargeback and dispute processes in alignment with card scheme and banking guidelines.
Investigate and analyze disputed transactions to determine validity and root causes.
Prepare and submit compelling evidence and documentation to resolve disputes effectively.
Collaborate with internal teams (Finance, Risk, Customer Support, and Operations) to address dispute trends and process improvements.
Maintain accurate and up-to-date records of all chargeback cases, outcomes, and related communications.
Generate regular reports and dashboards summarizing chargeback performance metrics.
Identify potential fraud trends and recommend preventive measures.
Ensure compliance with regulatory requirements and internal control procedures.
Qualifications & Requirements:
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
2–3 years of experience in chargeback operations, payment reconciliation, or dispute management.
Strong understanding of Visa, MasterCard, and other payment network chargeback rules.
Proficiency in Microsoft Excel and chargeback management tools/systems.
Excellent analytical, organizational, and communication skills.
High level of accuracy, accountability, and confidentiality.
Preferred Skills:
Experience in fintech, banking, or payment processing industries.
Familiarity with fraud prevention tools and digital payment workflows.
Ability to work effectively under pressure and meet tight deadlines.
