Chargeback Analyst - Merchant Services

At Euronet, we don’t just build payment solutions—we shape the future of how the world moves money as a global leader in payments processing and cross-border transactions. From mobile wallets and card issuing to real-time payment platforms, our products drive digital transformation in 160+ countries.

We’re looking for a talented and results oriented Chargeback Analyst who will join the Fraud Team of Euronet Merchant Services. The successful candidate will be based in our Athens offices, joining efforts with widely spread teams globally.

Euronet Merchant Services S.A., a subsidiary of Euronet (NASDAQ: EEFT), authorized as a Payment Institution by the Bank of Greece, launches in the Greek market the new integrated and advanced Merchant Acquiring Services under the brand name of epay.

Euronet Merchant Services Greece (epay): Overview | LinkedIn

Τερματικά POS για επιχειρήσεις | Ολοκληρωμένες λύσεις πληρωμών

Your Life @Euronet

As a #Euronetter, you’ll be part of a truly human-centered culture built on trust, respect, and cooperation. Your contributions will be recognized, and your growth supported through meaningful career development opportunities.

Perks & Benefits That Matter

• Competitive compensation package
• Annual performance-based bonus
• Private health insurance
• Employee Stock Purchase Plan
• Top-of-the-line tools and equipment
• Hybrid working model
• Career development and annual performance review
• Employee referral bonus, and volunteering activities
• Opportunity to work in a dynamic, stable, and international environment

How You’ll Make an Impact

• Handle disputes and chargebacks (merchant acquiring) according to the International Card Organizations' regulations.
• Daily cooperation with merchants, issuers, and processors.
• Provide advice and education to merchants on proper card acceptance and chargeback prevention best practices.
• Close cooperation with Fraud, Credit Risk, Compliance, Finance, and other internal teams.

What Makes You a Great Fit

• Bachelor’s Degree in Finance or a related academic field.
• 2-3 years of experience in customer service/support, any prior track record delivering in a Chargebacks related job role in banking/acquiring will be considered a plus.
• Ability to understand the Chargeback reasons and the associated risk.
• Excellent communication skills in English and Greek, both written and spoken.
• Eligibility to work in the EU full-time and permanently, without employer sponsorship.

What Will Help You Thrive

• Self-driven and highly interested in learning and adopting to changing environments.
• Able to work independently as well as in a team.
• Proactive in anticipating problems and potential solutions well in advance.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities in a fast-paced, international environment.

At Euronet, we are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.