Channels Operations Specialist

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡
The Channels Operations Specialist is responsible for the technical enablement and operational success of Foodics' channel partners. This role bridges the gap between deal signing and revenue generation. The specialist will lead product demonstrations during the negotiation phase and own the entire post-signature lifecycle, including onboarding, training, system provisioning, and day-to-day operational support. Additionally, you will assist  in researching market opportunities to expand the partner network.

What Will You Do❓

• Pre-Sales Technical Support: Conduct in-depth product demonstrations for potential channel partners, showcasing the full capabilities of the Foodics POS ecosystem. Address technical queries raised by potential partners to support the Channel Manager during negotiations.
  
• Partner Onboarding & Enablement: Lead the "Go-Live" process for new partners, ensuring a seamless transition from contract signature to active selling. Design and deliver comprehensive training sessions on Foodics products and solutions to ensure partner teams are fully certified and capable. Continuously update partners on new product features, releases, and best practices.
  
• Operational Management: Manage the partner administrative infrastructure, specifically the creation and maintenance of Salesforce licenses and accounts. Serve as the primary point of contact for the partner’s daily operational needs, troubleshooting issues, and ensuring business continuity. Monitor partner activity to ensure they have the necessary tools and access to succeed
  
  
  What Are We Looking For❓
• Industry Knowledge: Deep understanding of the POS (Point of Sale) and F&B technology landscape is mandatory.
• Experience: 2+ years of experience in Partner Operations, Sales Enablement, or a similar technical support role within SaaS/Fintech
• Language: Perfect command of English (written and verbal) is strictly required for this role. Technical Skills: Proficiency in Salesforce and general CRM tools
• Soft Skills: Strong project management abilities and excellent presentation skills

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.