Channel Partner Customer Success Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):  
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook

As a Channel Partner Success Manager, you will:

• Build and maintain strong, long-term relationships with TCP’s strategic partners, resellers, and system integrators.
• Act as the main point of contact for partner engagement, enablement, and performance management.
• Conduct regular business reviews and joint success planning sessions to ensure partners achieve desired outcomes and growth targets.
• Collaborate with Sales, Marketing, Product, and Customer Success teams to support partners in expanding TCP’s reach and product adoption.
• Monitor partner performance metrics, identify opportunities for improvement, and execute growth strategies.
• Drive partner onboarding, training, and certification initiatives to ensure partners are equipped to sell, implement, and support TCP solutions effectively.
• Assist in resolving partner issues by coordinating with cross-functional teams to ensure timely and effective resolutions.
• Support renewal and upsell opportunities through close collaboration with internal Account Executives and the partner’s customer-facing teams.
• Maintain accurate and updated partner records, engagement activities, and forecasts in Salesforce.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field (IT or SaaS background preferred).
• 4+ years of experience in Partner Success, Channel Account Management, or Strategic Alliances within the SaaS industry.
• Proven ability to manage partner relationships across the entire lifecycle — from onboarding to growth and retention.
• Demonstrated success in meeting or exceeding partner growth and engagement goals.
• Strong business acumen and the ability to translate partner needs into actionable growth strategies.
• Experience conducting partner enablement sessions, QBRs, and joint business planning.
• Excellent collaboration, communication, and presentation skills with both internal and external stakeholders.
• Experience using Salesforce.com, MS PowerPoint, and Excel to manage partner pipelines and report performance.

Bonus points if your background includes the following:

• Experience in Human Capital Management (HCM), Workforce Management, or similar SaaS solutions.
• Previous work with system integrators, value-added resellers (VARs), or managed service providers (MSPs).
• Experience collaborating with Technical Account Managers or Solution Engineers.
• Ability to work across Central, Mountain, or Pacific Time Zones.
• Experience working with a globally dispersed Partner or Channel team.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Competitive salary
• PTO and Sick leaves
• In-Patient & Out-Patient Health insurance
• Out-Patient Department coverage
• Provident fund and EOBI
• The work/life setup you need to be successful.
• Access to an in-house gym to support your health and well-being
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results 
• The chance to make a genuine impact on the company’s growth 
• Plenty of challenging work and the opportunity to stretch yourself
• The opportunity to work with amazing talent in a fast-growing company that really values their team

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.