KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

As a Channel Account Manager, you'll work with a variety of partners to manage, support and develop partners to drive increased deal registrations and Net New customers. You play an important role in ensuring partners have a positive experience with KnowBe4 and you provide excellent customer service. You're able to manage multiple partner accounts effectively and efficiently and leverage KnowBe4 marketing content to equip partners with demand generation tools and content that result in an increase in sales.

Responsibilities:

Own and manage a large portfolio of established partners
Establish productive, professional relationships with key personnel in assigned partner accounts
Conduct initial onboarding and discovery with assigned partners
Send regular marketing and communications to partner sales reps
Develop joint marketing plans with premier and certified partners
Conduct strategic conversations and create business plans with key partners
Engage and guide partner sales and marketing teams on sales approach
Assess, validate and communicate partner needs on an ongoing basis
Perform brief product demos and partner portal walkthroughs to enable partners
Promote partners to attend partner portal walkthrough webinars
Assist partner adoption of KnowBe4 by adding reps to Partner Portal
Increase partner deal registrations through account mapping
Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
Close Net New business
Maintain an accurate pipeline and forecasting
Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
Support direct sales and customer success teams where needed to manage the overall partner relationship
Ensure partner compliance with partner agreements
Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure

Qualifications:

High school diploma or GED required
Bachelor’s Degree a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
Experience with Channel Sales preferred
Experience with Gmail and Google Docs
Experience with Salesforce preferred
Must be able to demonstrate sales aptitude working with channel partners
Effectively manage and thrive in high-volume sales environment
Ability to gain a quick understanding of the needs and pain points of channel partners
Strong time management and organization skills
Excellent verbal and written communications
Good computer skills
Ability to leave an engaging message and sound interested
Must be comfortable working in a highly results oriented company

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Channel Account Manager (Position Located in Melbourne, Australia)

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Benefits