Change Manager

Who We Are

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)

• We are robust and resilient (100% independent and 0 debt)

• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence

• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Our approach is a game-changer in productivity and quality, with a strong collaboration between generative AI and our best talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with GitHub Copilot.

• The quality consistently exceeds the output of our best traditional engineering teams.

• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.

• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.
  With Gen-e2, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

Your Role

As a Change Manager, you will design and drive end-to-end change management for a Transformation Plan guiding teams from AS-IS to TO-BE through clear communications, stakeholder engagement, capability-building, and measurable adoption.

Key Responsibilities

• Design and execute the Change Management Plan: Define tactics, milestones, deliverables, and tools to support the transition from AS-IS to TO-BE, aligned with transformation objectives and strategic outcomes.

• Lead internal communication: Create, validate, and deploy clear, consistent communications (e.g., newsletters, announcements, presentations, FAQs) tailored to different audiences; translate complex concepts into accessible messaging.

• Manage stakeholders and impact mapping: Identify, segment, and understand impacted groups (middle management, employees, operational leaders); develop tailored engagement plans and maintain an impact map.

• Facilitate and coordinate training: Co-design, schedule, and deliver trainings/workshops for impacted teams, ensuring effective transfer of critical skills and knowledge.

• Identify and manage resistance: Set up active listening mechanisms (focus groups, surveys, 1:1 feedback), detect resistance early, and intervene proactively with leaders and teams to resolve blockers.

• Monitor adoption and report progress: Define change KPIs, track adoption in near real-time, and deliver executive-level reporting highlighting risks, dependencies, and opportunities for improvement.

• Develop change materials and toolkits: Create documentation, user guides, playbooks, templates, and toolkits to support consistency and smooth adoption.

• Mentor and empower change agents: Identify and coach “change champions” to amplify key messages and act as culture carriers across teams.

• Promote transformation culture and mindset: Inspire and align teams around the purpose, benefits, and phases of the change building urgency, ownership, and engagement.

• Ensure sustainable change: Establish post-implementation mechanisms (retrospectives, follow-ups, feedback loops) to consolidate new processes, roles, and tools.

Who You Are

Soft Skills

• Excellent, persuasive communication (written and verbal)

• Active listening and empathy

• Cross-functional influence and collaborative leadership

• Conflict resolution and negotiation

• Adaptability, resilience, and comfort with ambiguity

Hard Skills

• Proven Change Management expertise using frameworks like ADKAR / Prosci / Kotter

• Experience in organizational communication and multi-audience messaging

• Strong presentation and content creation skills (PowerPoint / Canva)

• Ability to define and interpret KPIs and produce executive-ready reports

• Workshop and training design/facilitation (planning, delivery, learning transfer)

(Bonus points if you’ve supported large-scale digital transformations, operating model changes, or complex multi-stakeholder programs.)

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company

• Deliver projects with a positive impact

• Train 100% of our workforce on impact

• Achieve B Corp certification among all our offices across the globe

• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments

• Unique career path

• International mobility

• Internal R&D projects

• Knowledge sharing

• Personalized training

• Entrepreneurship & intrapreneurship

For more on our team culture and benefits,

Check out our careers page.
And our PALOCast with direct testimonies from our Palowans!

PALO IT is an equal opportunity employer that values merit, qualifications, and abilities. We prioritize privacy and data security. For more information on our privacy practices, please refer to our Privacy Policy.