About H2 Group
H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano.
Please see: www.H2life.com
Our Culture
As an H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.
Our mission is to create sensational memories for our owners, guests, clients, and colleagues.
The Role
We are looking for candidates that have a passion to serve and to create amazing experiences for our guests. Working alongside a team of highly qualified individuals, you can expect a friendly, warm, energetic atmosphere of employees of international culture who share the same passion.
The uncompromising guest experience starts with the booking process, continues with the bespoke itinerary curation, and right through to arrival in Niseko and throughout their stay at our luxurious properties, and until they bid farewell to Niseko.
As a Chalet Host, we are looking for someone who has a passion for creating the most sensational and unforgettable holiday experiences for our guests. If you have a great attitude, are creative, have self-discipline, are a great team player who loves to meet people from different cultures, we would love to meet you.
Key responsibilities
- To have complete knowledge of the standard operating procedures of H2 Life, and to carry out duties while adhering to chalet policies and procedures, e.g. guest relations, housekeeping, F&B, chauffeur etc.
- Coordinating daily itinerary: advising schedule, coordinating plans, confirming bookings, developing, and updating the guest history/profile and delivering sensational memories.
- Chalet & room housekeeping, such as offer laundry and pressing service, tidying room and common area to standard.
- Deliver F&B services such as breakfast, lunch, apres-ski & dinner. Silver spoon service: plate serving & withdrawing, wine decanting & pouring,
- Assist in chauffeur duties when necessary (to applicable candidates)
- Has a flexible ‘can do’ attitude to their work adapting to the needs of the company and the guests.
- Keep up an immaculate personal presentation and personal hygiene regardless of work being carried out.
- Conduct duties in a courteous, safe, and efficient manner, in accordance with H2 Life policies and procedures, ensuring that the highest level of service and communication is maintained.
Principle of Multifunctionality
At H2 Life, we uphold the principle of multifunctionality across all team members. This entails a commitment to versatility, where colleagues may be called upon to undertake tasks beyond their designated job title. Flexibility is essential, and individuals may be temporarily reassigned to different positions based on seasonal demands or specific business needs. For instance, during Winter and off-peak seasons, team members may find themselves working across various tiers of the accommodation portfolio, taking on responsibilities such as Resort Host, HakuLife, Reception, Housekeeping, and more. This approach ensures that our team is agile and responsive, adapting to evolving circumstances to uphold the H2 Life promise of creating sensational memories.
Work hours: Approximately 40 hours per week average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.
Skills we are looking for
- A true passion for luxury service
- Flexible – able to cope well with varied and changing tasks and environments.
- Understanding of wines and food, with some bar and cocktail skills
- A proactive, positive & professional approach to all duties with ability to multi-task
- Punctual, Attention to detail
- Computer literate. Ability to compile reports as required using appropriate computer software (Word, Excel, Power Point)
- Excellent verbal communications and interpersonal skills – proficient in English, Mandarin and Japanese language skills preferred.
Qualifications
What we offer / Employee Benefits
l Competitive salary package in line with market and lifestyle.
l Bonus scheme - outcomes based on personal and business performance.
l Commuting allowance of 10,000 yen monthly.
l 10 days Annual leave after 6 months of employment.
l 5 days sick pay after 3 months’ probation period.
l Employee relocation allowance may be available if moving from another city.
l Social Insurance: full coverage under Japan's social insurance system.
l Japanese working visa sponsorship, available to certain candidates.
l Annual holidays: 115-120 days off per year (in accordance with company calendar), maternity/paternity leave.
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