Certified Medical Assistant-Patient Care & Experience

Excelsior Family Medicine is an established integrated health clinic working in a cross-disciplinary model of primary care and behavioral health services.  Our dedicated providers encourage clients to engage in mental and physical health, and we are proud to support this with the right care at the right time.

We are seeking a Certified Medical Assistant (CMA) who can perform clinical and administrative duties ensuring support for our clients through all aspects of care. This role is designed to provide 50% clinical support and 50% administrative responsibilities, ensuring smooth patient care and clinic operations.

The ideal candidate will have strong interpersonal skills, proficiency with EHR systems, understand operational flow, and have the ability to balance patient-facing tasks with administrative responsibilities in a fast-paced environment. 

How You Qualify:

• High School diploma or equivalent; college education in the healthcare field preferred.
• Must meet the requirements as defined in WAC 246-827-0200.
• Active licensure as a certified Medical Assistant Certified through the Washington State Department of Health or the ability to obtain licensure upon the date of hire; if license is pending, may hire with no more than 90 days’ grace period.
• Minimum 1 year of experience in a healthcare setting.
• Epic experience a plus.
• Experience performing front desk tasks such as scheduling, patient registration, and handling payments.
• Strong organizational and communication skills; ability to multitask effectively.
• Familiarity with HIPAA and PHI regulations.
• Ability to work in a fast-paced environment and maintain professionalism.
• Minimum 21 years of age.
• Must be able to pass a criminal background check.

Core Responsibilities Include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Clinical Duties (50%)

• Take and record vital signs (pulse, blood pressure, height, weight, etc.).
• Room patients for office visits and prepare exam rooms.
• Utilize EHR platform to prepare patient charts for visits and assist providers with tasks.
• Assist providers with telehealth connectivity and technology setup.
• Manage prescription requests, authorizations, and chart preparation.
• Perform prior authorization activities.
• Accurately document patient data in electronic health records.

Front Desk & Administrative Duties (50%)

• Greet patients and provide a welcoming first impression of the clinic.
• Answer phones, assist patients, and manage work queues.
• Schedule patient appointments and manage daily schedules to meet fill-rate goals.
• Register patients in the EHR and check patients out after appointments.
• Collect co-payments and maintain a cash drawer.
• Scan, index, and manage incoming mail and documentation.
• Coordinate referrals for behavioral health services, ensuring consent forms and treatment information are captured.
• Monitor emergency notifications and direct them to appropriate staff.

Benefits:

Excelsior Wellness offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages.

• Employee insurance packages range from a $0 to $75 monthly premium.
• Medical coverage responsible deductibles ranges from $250 to $500/Annually
• Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers.

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.