About SSO Cancer Hospital

Specialty Surgical Oncology (SSO) is one of India’s fastest-growing platforms for affordable, high-quality cancer care, headquartered in Mumbai. Founded and led by a distinguished team of oncologists and healthcare leaders, SSO is redefining surgical oncology through deep clinical expertise, doctor-led governance, and scalable, patient-centric care models.

SSO has an expanding footprint across Mumbai, including Ghatkopar, Thane, Andheri, and upcoming centres in South Mumbai and Ahmedabad, along with a strong presence in Tier-2 cities such as Nagpur and Belgaum. SSO has raised $2.8 million from W Health Ventures and 2070 Health.

About 2070Health 
W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health—an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech, BabyMD, and Everhope Oncology.

Role purpose

Ensure smooth, humane, and predictable patient experience at the centre level, under the guidance of the experience head.

Core responsibilities

Act as the primary point of coordination for IPD patients and families.
Support admission, room allocation, surgery coordination, and discharge processes.
Communicate updates clearly to patients and caregivers.
Escalate issues promptly and follow through until resolution.
Maintain accurate experience-related documentation.

Success metrics

Patient satisfaction at centre level.
Timeliness and clarity of communication.
Reduction in avoidable escalations.

What success looks like in 6–12 months

Patients and families consistently identify the associate as reliable and supportive.
Minimal experience-related escalations from the centre.

Requirements

2–5 years in hospital front-end, patient coordination, or care navigation roles.
Strong communication and empathy.
Ability to manage stress and multiple stakeholders.

Centre Manager

AI overview