Part of the Pennon group, at South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have a Central Technician position available for a motivated individual to join our team in Exeter. Joining us on a full-time basis, you will receive a competitive salary of £31,457 per annum (£36,261 including 20% shift allowance) plus excellent benefits.
About the role
As the Central Support Technician you will provide out of hours central support to Waste Water Services by working alongside the Alarm Team & Central Duty Manager to provide enhanced alarm WWS alarm triage and pro-active interventions, responding to alerts and triggers from SSC systems and initiatives such as Meniscus & Burst Detect, and to support the Central Duty Manager in pollution and event management.
This role works a 24/7 shift pattern, working 6 days on with 4 days off (2x Mornings/2x Afternoons/2x Nights) with the following shift times:
06:30 – 14:45
14:30 – 22:45
22:30 – 06:45
What you'll be doing:
Provide enhanced out of hours alarm triage and investigation of Waste Water alarms. Utilising SCADA signals, trend data alongside other systems to interrogate, risk assess and triage alarms to manage pollution and compliance risk whilst minimising out of hours disturbance and resource implications
Pro-actively monitor and respond to alerts from SSC systems to aid in pollution interventions, identification and response. (BeachLive, Detetronics, Mensicus, Burst Detect etc)
Support the Waste Water Central Duty Manager with pollution incident response and management, liaising with stakeholders and keeping systems and records updated with incident progress, actions and resolution
Provide resilience cover for the Central Duty Manager role during periods of absence
Work with and coach the Alarm Team in the management and triage of waste water alarms & contacts/escalations
Provide in-hours regional support to the operational teams, FSCs and Pro-active Alarm Coordinators to promote and achieve a pro-active approach to compliance and pollution risk mitigation
Communicate and liaise with the internal and external stakeholders regulators as required
Minimise out of hours disturbance for WWS Duty Standby Area Managers and field
team members
Participate in 24/7 shift rotation.
What we are looking for:
5 GCSE’s or equivalent including Maths, English & a Science subject A Level or equivalent
Recognised Water Industry qualification
Proven experience working in an operational control room
To be able to adjust and reprioritise workloads according to operational demands
Ability to participate in 24/7 shift rotation
Whats in it for you:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
If you are looking for a new challenge, please click apply now to be considered as our Central Technican - we look forward to receiving your application. Applications for this role will close on 9th January 2025.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
