Central Key User Salesforce CRM

Within the scope of the Tires Global Marketing organization, the Customer Engagement Program has been launched with the aim to achieve higher customer satisfaction through 360° customer understanding, operational excellence and compliant processes, seamless internal communication and collaboration, and a better employee experience – enabled by the new Continental Tires Salesforce Customer Engagement Platform.

This Central Key User (CKU) position represents the interface between Salesforce end-users (represented by their local key users in the market organizations) and global CRM IT with a focus on:

• Collaboration with various contact persons ;in other central and decentral organizational units;
• Developing and conducting trainings
• Participating in the rollout stream of the Salesforce Global Customer Engagement Program;
• Facilitating system development and enhancements within the development stream for Reporting & Analytics of the Salesforce Global Customer Engagement Program incl. data model enhancements, dashboard design & build, testing, documentation and support;
• Maintenance and support of reporting functionalities in Salesforce CRM and related SAP BW tools.

• Academic degree in the field of Economics, Business, IT or related fields;
• >3 years of experience in operating and maintaining complex, marketing- and sales-related IT- and reporting systems (e.g. Salesforce, SAP BW, Microsoft Power BI, Databricks, SAP R3/S4, etc.) in a B2B industry context;
• Proven project management experience in international and/or cross-functional projects (e.g. work package lead responsibility);
• Experience working in international teams or an international context (desired);
• Experience in facilitating workshops and training sessions;
• Business proficiency in English (written and spoken);
• Willingness to international traveling (up to 15%).

Our offer:

• Integration in a dynamic and international work environment;
• Flexible working model;
• Collaborative working style;
• Continuous opportunities for the promotion of talent and training.

We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kind of applications are welcome.

Ready to drive with Continental? Take the first step and fill in the online application.

Ready to drive with Continental? Take the first step and fill in the online application.