Central Key User & Customer Experience Specialist

As a Central Key User & Customer Experience Specialist you will be responsible to operate the learning environment for internal and external customers. Moreover, you ensure trouble free operation with software and hardware. Following key responsibilities are coming with this role:

Central Key User (~50%):

• Overseeing the operation of all Digital Solutions related software (ContiConnect, Onsite-App, Driver App) and hardware solutions (CCU, Telematics Systems, Sensors)
• Conducting software testing and ensuring smooth deployment of new functionalities
• Incident Cordination according to the defined support concept as 2nd level support
• Develop and perform trainings/workshops
• Organize the roll out of new processes or changes in existing ones in the Digital Solutions community

Customer Experience Specialist (~50%):

• Collect and analyze feedback across hardware and software, report the results and create ideas for improvement
• Developing and maintaining training materials, including structure, format, and translations
• Creating technical manuals and ensuring availability of required documents for target countries
• Support the software and hardware experts in creating training materials
• Documentation of the processes of the operations & customer care area 

• Academic degree in Economics or a related field;
• >2 years of experience in Operations;
• Experience managing requirements & releases related with digital solutions;
• Experience with IT Service Management (desirable);
• Experience supporting IT systems (desirable);
• Strong stakeholder management and communications skills;
• Knowledge of Agile methodologies (Scrum / Kanban);
• Experience working in international environments (preferred);
• Proficient English language skills (written and spoken);
• Availability for international travelling (up to 10%).

Our offer:

• Integration in a challenging and international work environment;
• Flexible working model;
• Agile and collaborative working style;
• Continuous opportunities for personal development and learning.

We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kind of applications are welcome.

Ready to drive with Continental? Take the first step and fill in the online application.