Central Enrollment Coordinator

WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants’ lives.

The Central Enrollment Coordinator plays an important role in bringing PACE services to vulnerable seniors across the country by supporting our central eligibility requirement determination (Central ERD) process. Reporting to Central ERD leadership, this position is accountable for supporting the centralized enrollment decision-making process at WelbeHealth to ensure eligibility decisions are made consistently, accurately, compliantly, and in a timely manner.

This role is different because the Central Enrollment Coordinator at WelbeHealth:

• Has Enterprise-level impact, not just site-by-site processing - directly influencing consistent, compliant enrollment decisions across multiple markets nationwide, unlike in traditional enrollment roles that operate within a single center or market
• Does mission-driven work at the intersection of access, equity, and care - this role goes beyond administrative coordination and helps unlock access to PACE for our most vulnerable seniors by ensuring eligibility decisions are accurate, timely, and equitable

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Drive the Central ERD process and meeting cadence to ensure timely enrollment decisions are made across assigned markets
• Record and track all enrollment decisions made by the Central ERD team and ensure communication of decisions to the Marketing, Outreach, & Enrollment team (MOE)
• Coordinate the scheduling of pre-enrollment assessments as needed between potential participants and WelbeHealth providers
• Complete all required documentation in a timely and accurate manner in required systems, including Salesforce and Excel
• Provide exceptional customer service to potential participants and internal stakeholders, resolving any issues in a timely and accurate manner and escalating to management as required
• Assist with elements of the Central ERD process as directed
• Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families

Job requirements include:

• Bachelor’s degree required
• Minimum of two (2) years of experience in a fast-paced organization with cross-functional job responsibilities (healthcare or highly related industry)
• Minimum of one (1) year of experience with a frail or elderly population
• Excellent organizational and communication skills, with strong attention to detail
• Advanced Microsoft Excel, Word, and Teams skills

We are seeking a Central Enrollment Coordinator that ideally has experience working directly with the elderly in a fast-paced healthcare environment. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!