Be responsible for driving growth and profitability across the Central America and Caribbean region while managing relationships with key stakeholders in the payments ecosystem.
EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.
Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.
We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?
We are searching for a Country Manager for Central America and the Caribbean who will be accountable for the growth, profitability, and diversification of the region (across 4+ countries). It is critical to have a solid background in the financial, payments, eCommerce and tech industries; and proven established relationships within the payments ecosystem. This role is highly strategic and will rely on existing market knowledge and hands-on experience with local contacts to drive its success.
Own market volume and revenue growth, being responsible for achieving market targets.
Manage relationships, opportunities, and issues with merchants, partners, acquirers, banks, processors, and government agencies within the local ecosystem.
Increase share of wallet and evangelize the company about new prospects leveraging supporting data.
Ensure payment method and vertical diversification.
Ensure cost efficiency and competitive pricing, negotiating cost rates with partners.
Develop and foster new opportunities to expand business and revenue, identifying gaps within the existing business.
Analyze market data and performance results to identify new opportunities.
Monitor project progress and ensure proper closure with key teams (performance, legal, tax, operations, product, etc.).
Co-lead marketing and PR initiatives, including identifying and launching campaign opportunities with partners and clients.
Review and evaluate competitors, trends, and solutions, acting as the market intelligence radar.
Represent EBANX at regional events and develop strong local partnerships.
Ensure contingency plans are in place to address potential market challenges.
Act as the primary market point of contact for internal and external stakeholders, handling escalations when needed.
Collaborate cross-functionally with colleagues to drive initiatives and deliver results.
Native Spanish and fluent English. Portuguese is a plus.
Proven background in the financial services, payments, e-commerce, or technology industry.
Experience working in project groups within the financial or payments sector in a strategic capacity.
Strong experience within the Central America and Caribbean payments and e-commerce ecosystem, including an established network of contacts.
Experience working with payment processing and/or acquirer systems.
Comprehensive knowledge of market intelligence and account management in complex environments.
Based in Costa Rica, Dominican Republic, Guatemala, or Panama, open to remote or hybrid work environments.
Big dream mindset and entrepreneurial spirit.
Proactive and dependable attitude.
Results-driven mindset with a strong sense of ownership.
Ability to think strategically and creatively about complex issues, translating insights into actionable plans.
Data-driven mindset with strong analytical skills, capable of interpreting data and identifying opportunities.
Self-motivated and comfortable working in fast-paced and rapidly changing environments.
Excellent interpersonal and communication skills, with the ability to communicate clearly and effectively.
EBANX offers:
Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.
Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.
✨ An Out Of The Ordinary career is waiting for you here!
Education Stipend
EBANX Skills: budget for workshops and courses
Health Insurance
EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankers.
Paid Time Off
EBANX Flexible: Birthday Day Off
EBANX builds innovative cross-border payment solutions that connect global businesses like Uber, Netflix, and Spotify to consumers in emerging markets across Latin America and Africa. With over 100 payment methods, we empower companies to expand their reach and simplify transactions. Our focus on breaking barriers and facilitating access makes us a key player in the rapidly evolving fintech landscape.
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Country Manager Q&A's