CCTV - Ticketing Agent

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.   About The Role: Job Code: 2025ADMI-215 The CCTV - Ticketing Agent will be the central point of contact for all CCTV systems management, ensuring the integrity, accuracy, and availability of our surveillance infrastructure to support investigations and daily operations. What you’ll be doing:

Responsible for taking care of CCTVs requests from investigation team

Reporting any down cameras to operations and agency responsible for bosta cameras

Responsible for accurate timings for CCTV extraction based on scanning action 

Monthly hubs visits to check cameras location 

Responsible for cameras naming based on hubs layout 

Incase of any layout changes - responsible for reporting to hub manager and head of ops

Who are you?

Knowledge of complaint management principles, techniques, and best practices.

Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and internal stakeholders.

Strong problem-solving and decision-making abilities, with a customer-centric approach.