Responsibilities:
Facilitates Effective Communication:
- Leads regular communication sessions and meetings with managers to ensure consistent and transparent information flow across teams and divisions. Ensures timely and appropriate dissemination of updates to support staff.
Monitors and Reports Monthly Metrics:
- Develops and elaborates on monthly performance metrics to track progress, identify trends, and support data-driven decision-making.
Supports Internal Audit, Risk, and Compliance Requests:
- Provides responsive and thorough internal support to address inquiries and requirements from the Internal Audit, Risk, and Compliance departments.
Contributes to SOP Development:
- Actively participates in the creation and revision of Standard Operating Procedures (SOPs) used by Shared Services Center (SSC) operational teams to ensure alignment with best practices and compliance standards.
Ensures Training and Compliance:
- Oversees employee training programs, including onboarding and ongoing compliance education, to maintain a well-informed and compliant workforce.
Provides Leadership and Development:
- Offers guidance and support to team members, fostering professional growth and succession planning through coaching, training, and leadership development initiatives.
Analyzes Performance and Drives Improvement:
- Reviews productivity and performance data to assess operational effectiveness. Adjusts strategies, goals, and objectives in response to current conditions and business needs.
Candidate Profile
Languages & Communication:
- Fluent in English
- Professional proficiency in Spanish
-
French language skills are a plus
- Excellent verbal and written communication abilities
Professional Skills:
- Strong knowledge of insurance industry practices and terminology
- Highly organized with effective time management and multi-tasking capabilities
- Able to work independently and collaboratively within a team environment
- Skilled in managing multiple deadlines and priorities simultaneously
Technical Proficiency:
- Comfortable working with various IT systems and online platforms
- Quick to adapt to new technologies and software tools
Experience
- Minimum 5 years experience in a operations department
- Experience in Share Services and in a multicultural environment desirable.
- Experience in trade credit insurance industry preferred.
- Staff supervision experience
Education
- Bachelor’s degree in Administration, degrees or related field.
Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote
