IT’S MORE THAN A JOB. IT’S A CALLING.
At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.
If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Transforming lives is our life’s work.
- CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
- UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
- BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
- COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
- IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
-
COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
-
Hourly Compensation: $29.00 - $32.00 Depending on Experience
Position Summary: The Cash Reconciliation Analyst is responsible for the accurate and timely reconciliation of all incoming payments, payer remittances, patient payments, and electronic transactions across multiple systems. This role ensures financial accuracy, supports revenue integrity, and researches and resolves discrepancies that impact downstream billing, AR follow‑up, and overall reporting. This Analyst is the primary resource for research, remittance retrieval, data validation, and special revenue cycle projects involving payment workflows
Essential Responsibilities:
- Perform daily reconciliation of all deposits across practice management systems, clearinghouses, payment portals, and merchant processors, ensuring alignment with bank activity and the general ledger.
- Investigate and resolve cash variances, timing differences, unposted funds, and reconciliation discrepancies to maintain accurate financial records.
- Retrieve, manage, and process payer remittances (ERAs, EOBs), including converting paper remittances to electronic formats when feasible to support automated posting.
- Post patient and insurance payments as needed, including complex or non-standard remittances, and resolve unapplied cash, suspense accounts, and system exceptions.
- Conduct detailed research on missing, misapplied, reversed, or disputed payments, collaborating with Billing, AR, Patient Access, and Finance teams to drive resolution.
- Identify, document, and escalate recurring payer issues, reimbursement anomalies, and trends impacting payment accuracy or timeliness.
- Maintain reconciliation documentation and prepare daily and weekly reports to support internal controls, audits, and month-end close activities.
- Provide reconciliation data, variance explanations, and supporting documentation to Finance leadership and external auditors as required.
- Participate in process improvement initiatives, including workflow optimization, automation enhancements, SOP development, and implementation of new payment or clearinghouse tools.
Other Duties:
- Performs other related duties as assigned by management.
Supervisory or Managerial Responsibility:
Travel:
- Travel to a local clinic 1–2 times per month to support printing and mailing of payer remittances required until transitioned to an electronic process.
Minimum Qualifications:
- High school diploma or general education degree (GED) required. Associate degree preferred.
- Five years of payment reconciliation or posting, data analytics or medical billing, required. Two years of healthcare clerical experience preferred.
- Intermediate to advanced Excel skills required, including VLOOKUP/XLOOKUP, pivot tables, and reconciliation formulas, along with proficiency in the Microsoft Office Suite. Demonstrated knowledge of ERAs, EOBs, payer remittance logic, and posting workflows.
- Continually required to sit; continually required to utilize hand and finger dexterity; continually required to talk or hear. Noise level in the work environment is usually moderate to loud.
- Occasionally lift and/or move more than 15 pounds. Specific vision abilities required: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust or focus.
Location: Remote
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
#LI-KF1
