The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency.
Responsibilities:
- Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
- Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
- Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
- Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
- Perform other duties as assigned by Supervisor.
- Bilingual; fluent in English and Spanish
- Associate degree in a related field
- 1 year of experience working in a social service or mental health setting is a plus
- 1 year of experience using an EHR system
- MUST have experience working in a very fast paced environment
- MUST be able to follow workflows and multi-task during the course of the day
- MUST be detailed oriented
- Exceptional customer service and communication skills
- Excellent organizational and time management skills
- Problem-solving skills is vital
- and the ability to multi-task with attention to detail
- Ability to work independently and as a team
- Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Able to work well in a fast-paced environment
- Passionate about NYPCC’s mission and values
Salary: $21.00 - $23.00 per hour
Compensation commensurate with experience and qualifications.
NYPCC is an Equal Opportunity Employer
