Case Management-Care Coordinator

Overview: 

At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Care Manager Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Care Manager Representative helps bridge the gap between individuals and the resources that empower them to grow and succeed. 

In this 100% remote role, the Care Manager Representative will contact members telephonically and via text to help schedule primary care and/or specialist appointments. The Care Manager Representative will also provide health education, conduct health risk assessments, and provide social determinants of health-related resources.

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Responsibilities:

• Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
• Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
• Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
• Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
• Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
• Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.

Requirements

• Experience in case management, SDoH, and/or healthcare advocacy.
• Call center experience or remote customer service experience.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.
• Excellent organizational and time management abilities to handle multiple cases effectively.
• Ability to collect, analyze, and report on data.
• Knowledge of community-based services and social programs.

• Demonstrate ability to manage multiple priorities in a fast-paced environment.
• Conflict resolution skills and people management are required.
• Ability to build trusting relationships 
• Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.

Preferred: Degree in Human Services, Social Work or related field. 

Benefits

• $16 - $17 per hour
• Full Time
• Paid time off
• Medical, Dental and Vision benefits
• Paid holidays
• Opportunity to LOVE, LEARN, GROW while making the world a better place.

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.