Case Administrator

Work Environment 

• Working from home – located full time in Ireland or the UK
• Schedule: This role will be Monday to Friday, however, the ideal candidate must be available to cover weekends as necessitated by the business needs. 

• Regrettably we can’t offer Visa/work sponsorship for this role

Responsibilities: 

• Monitor all cases received by Diagnexia UK
• Communicate with customers when there are delays with cases to provide or request updates or additional materials
• Respond to queries from Customers and other team  members (including the pathologist team)
• Escalate technical issues to other team members when appropriate
• QA all samples, transcription of data.
• Register and maintain referring clinician and patient information related to a given referred case and  institute
• Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
• Respond to email tickets requesting assistance 
• Basic troubleshooting of customer support problems
• Track and document technical problems
• Comply with applicable health and safety requirements

• Assist with Research Pathology technical support (when required)
• Occasionally assist with out of office hours support (when required)

• Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness.

Required Skills and Experience:

• A-level (or working towards achieving)  in a science subject required.
• Good customer service skills and ability to work with various groups (internal and external customer base).
• Good time keeping skills and ability to meet timelines
• Experience in transcription of documents, microsoft word, excel.
• Organised and diligent with activities
• Motivated and independent worker
• Proactive with improving document control and training process.
• Willing to learn and be proactive in developing skills & experience
• Scientific diploma, or relevant certification a distinct advantage.

• Basic IT troubleshooting experience is an advantage 
• Experience with digital pathology is an advantage
• Experience working with an electronic documentation system is highly desirable.

• Experience with GLP regulations or software will be ‘a distinct advantage’

About the Company

Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. 

Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 190 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago.

As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organizations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry. 

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients.  Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated  individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.

Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race,  religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.

A copy of our Privacy Policy can be viewed here