Carrier Support Specialist

Role Summary

At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Carrier Support Specialist, you will play a key role in ensuring a seamless experience for our customers and their carriers, driving onboarding success, data quality, and outstanding support.

Are you passionate about customer satisfaction? Do you enjoy solving challenges in a fast-paced, collaborative environment? If so, this role is for you!

Your role & responsibilities

As a Carrier Support Specialist, you will be the primary contact for a portfolio of customers and their carriers, ensuring smooth operations and continuous improvement.

Customer & carrier support:

• Serve as the main point of contact for customer and carrier inquiries.

• Provide step-by-step guidance and solutions to resolve product and service-related issues

• Lead carriers’ onboarding (mobile, telematics, TMS) and follow up until they are fully operational

• Proactively engage with customers and carriers to ensure data quality and resolve any issues

Collaboration & coordination:

• Work closely with Customer Success Managers, Project Managers, Carrier Success, and Data Quality teams to ensure seamless operations

• Collaborate with Integrations and Solution Engineers to address complex issues and support escalations

• Partner with Product and Tech teams to drive product improvements based on customer feedback

• Participate in customer meetings to ensure alignment and satisfaction

Data quality & performance monitoring:

• Monitor and enhance data quality within your portfolio

• Track key performance metrics such as Customer Satisfaction (CSAT), First Response Time, SLA compliance, and tracking rates to improve efficiency

• Develop and update knowledge base articles to enhance self-service capabilities and overall service quality

What we’re looking for:

• Bachelor’s degree in Engineering, Business, or a related field

• Previous experience in customer service, customer success, or project management, ideally in a SaaS environment

• Fluency in English with excellent communication skills (other languages are a plus)

• Strong technical aptitude and a willingness to develop skills in API, EDI, SFTP

• A customer-first mindset with a passion for delivering outstanding service and building lasting relationship

• Excellent problem-solving skills, adaptability, and attention to detail

• Ability to work independently while thriving in a collaborative team environment

• Previous experience in supply chain, logistics, or software solutions is a plus

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment

We are looking for talents who share our values:

•  🚀 Ambition
• 💙  Care
• 🎯  Deliver
• 🤝  Collaboration

Find out more about our values in Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!

Would you like to discover more? Click here :

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Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.