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Cequens

Carrier Relations Senior Manager

Cairo , Egypt
full-time

AI overview

Drive growth through strategic partnerships with Mobile Network Operators by delivering innovative communication solutions and optimizing revenue streams while enhancing customer satisfaction.

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

As a Carrier Relations Senior Manager at CEQUENS, you will be instrumental in fostering and nurturing enduring partnerships with Mobile Network Operators. You will serve as a crucial intermediary, dedicated to overcoming obstacles, maintaining high levels of satisfaction among MNO partners, and actively contributing to the expansion of CEQUENS’ presence in the market. Your responsibilities encompass delivering innovative technologies and solutions, including SMS monetization, SAAS & CPaaS offerings, channel partnerships, and connectivity improvements.  

Main Areas of Responsibility

Sales

  • Drive sales of A2P SMS monetization solutions to MNOs to increase their revenue.
  • Promote and sell SMS firewall management services to block grey routes and protect operator income.
  • Present revenue-uplift business cases using traffic analytics and market benchmarks.
  • Negotiate SMS monitization different commercial models.
  • Build strong partnerships with MNOs to optimize traffic quality and maximize monetization.

Relationship Management:

  • Build and nurture strong, lasting relationships with MNOs globally. You will be the primary point of contact for MNOs, ensuring their needs are met and addressing any challenges.  
  • Implement strategies to enhance partnerships with MNOs. Collaborate closely with cross-functional teams to align goals and deliver exceptional service.  
  • Monitor industry standards and regulations related to MNOs in different countries.  

Deliver Cutting-Edge Technologies:  

  • Present and promote CEQUENS’ innovative technologies and solutions to MNO partners, including SMS monetization strategies, SAAS & CPaaS offerings, channel partnership opportunities, and enhancements in connectivity.
  • Drive CPaaS sales by identifying opportunities and developing channel partnerships. Enhance our service offerings through strategic collaborations.  
  • Identify growth opportunities to expand CEQUENS’ presence in existing and new markets.  
  • Monitor industry trends, competitor activities, and emerging technologies.   

Contribute to Growth:  

  • Play a key role in driving the expansion of CEQUENS’ market presence by identifying opportunities for growth, proposing strategic initiatives, and collaborating with cross-functional teams to execute plans effectively.
  • Proactively identify and resolve any challenges or issues faced by MNO partners, working closely with internal teams to deliver effective solutions and maintain satisfaction.  

Industry Engagement:

  • Represent the company at industry events, conferences, and forums.
  • Share insights and trends to position the company as a thought leader in the carrier relations space.
  • Qualifications and Skills:

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Requirements

Experience:  

  • Minimum of 10 years of experience in carrier relations, with at least 5 years in a senior leadership role.

Education:

  • Master/Bachelor’s degree in Business Administration, Telecommunications, or related field; Master’s degree preferred

Skills:

  • Proven sales experience in senior carrier relations, SMS business development, or a related role within the telecommunications industry.

 

  • Strong understanding of mobile network operations, technologies, and market dynamics.
  • Excellent communication, negotiation, and relationship-building skills.
  • In-depth knowledge of the SMS and CPaaS industry, including regulatory requirements
  • Strategic thinking, problem-solving abilities, and a results-driven mindset.
  • Willingness to travel internationally as required for client meetings, conferences, and partnership development.
  • Proficiency in English; additional languages like Arabic a plus.
Cequens

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.Cequens is a leading cloud communication platform in the Middle East and Africa region that provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide. Cequens’ proprietary Communication Platform leverages SMS, Voice, Push Notification, email, and Chat Apps APIs that is scalable, secure, reliable, and trusted by more than 500 enterprises worldwide, including HSBC, SAP, Google, Careem, Telegram, Anghami, SWVL, and AlRajhi Bank.We’re in the business of simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. Simply put, we enable enterprises to improve their digital customer experience by providing them with the tools to communicate with their customer in real time via voice, messaging services, and phone messaging.

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