Carrier Onboarding Coordinator

Job description

We are looking for a Carrier Onboarding Coordinator to help build out our network of carriers! In this role, you will grow and scale the project44 carrier network with a strong focus on truckload carriers.

Key Accountabilities:

• Own and manage internal workflows to ensure efficient onboarding of carriers into the project44 network
• Diagnose, troubleshoot, and test carriers’ connections to resolve any incidents that may impact their performance metrics
• Lead carrier/capacity provider/vendor meetings and collaborate with internal stakeholders (Customer Success Managers, Professional Services Managers, Engineering, etc.) to reduce time to go-live and increase satisfaction for project44 customers and carriers
• Proactively report and/or escalate risks to project leadership

Requirements & Preferred Skills:

• Fluency in verbal & written Polish and German or Spanish languages are required, any other language is a strong advantage
• Ideally previous experience in a client-facing or similar positions
• Knowledge of Supply Chain/Logistics/Transportation operations, Carrier Relations, Carrier Procurement preferred, but not required
• Excellent problem-solving and communication skills
• Quick learner, especially around industry knowledge and for technology
• Experience with Freshdesk/Zendesk and tools like Postman/Observe is a plus
• Passion for carrier/customer satisfaction and operational excellence
• Ability to be strategic and roll up your sleeves to accomplish what needs to be done, collaborating with other teams if needed

In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.