Caregiver Benefits Specialist

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Caregiver Benefits Specialist for our Caregiver Wellness team.

This is a Hybrid role with travel to our main office located in New Orleans, LA 3-4 times monthly

Department & Position Overview:

The Caregiver Benefits Specialist role focuses on enhancing the Caregiver’s experience by deconstructing complex benefits concepts into digestible pieces to ensure the comprehension of benefits, drive utilization, and improve caregiver satisfaction. The Caregiver Benefits Specialist role provides exceptional customer service while delivering benefits orientations and assisting with health plans, employment verifications, and more.

Every Day You Will:

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
• Provide accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Complete email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion.
• Consistently meet internal service level agreements and metrics

Ideal Candidate Will Possess:

• A proven track record of strong customer focus and adaptability in a high call volume environment 
• Effective written and verbal communication skills with the ability to engage with diverse audiences
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Ability to multitask, set priorities, and manage time effectively
• Technical proficiency with the ability to navigate through multiple systems, while maintaining attention to detail and data accuracy
• Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
• Ability to embrace change and departmental growth in an evergreen environment

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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