Cardlink Production Support Lead

AI overview

Lead incident management for Cardlink applications, ensuring system stability and guiding a team while supporting compliance and regulatory activities.

Role Overview

We are seeking a Cardlink Production Support Lead with strong credit card domain knowledge to support and manage Cardlink applications. This role acts as Level 5 Production Support, leading incident management, guiding the team, and ensuring system stability.

Key Requirements

Hands-on experience with Cardlink Version 1 & 2 within the last 10 years
Strong understanding of end-to-end credit card issuing and acquiring processes (authorisation, embossing, GL, etc.)
Ability to read and interpret code for troubleshooting (no heavy development required)
2–3 years of team management experience
Experience working in banking / financial services production support

Roles & Responsibilities

Act as Production Support Level 5
Lead major incident management, root cause analysis, and resolution
Provide on-call / after-hours support when required
Troubleshoot incidents related to credit card business logic
Review technical deliverables and guide team members
Manage demand, resources, and coordination with Infrastructure & Security teams
Work with stakeholders across business and technology teams
Support compliance, audit, and regulatory activities