Card Program Manager

What you will do

• Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling.
• Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance.
• Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration.
• Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience.
• Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements.
• Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards.
• Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals.
• Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.

Who you are

• Experienced Leader: Demonstrated experience in card operations management within the financial services or fintech industry.
• Web3 Knowledge: Exposure to Web3 through personal interest, use, or professional experience.
• Strategic Thinker: Skilled in developing and implementing comprehensive operational strategies.
• Communicator: Exceptional ability to engage with various stakeholders.
  Quality and Process Oriented: Committed to high operational standards and continuous improvement.
• Risk and Compliance Acumen: Proficient in managing risks and adhering to regulatory standards.
• Vendor Management Skills: Strong capability in managing third-party relationships and performance.
• Analytical Mindset: Ability to use data analytics for enhancing operational efficiency and decision-making.

What we can offer you

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.