Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As a Capacity Planning Manager(Lastmile Management), you will lead the execution of logistics capacity planning across last mile and middle mile operations. This role is responsible for executing the action plans including managing daily and monthly capacity, and driving operational efficiency through data-driven workforce and performance analysis. You will work closely with cross-functional teams to ensure scalable and cost-effective logistics execution.
What You Will Do
- Lead the execution and coordination of capacity planning models for last mile logistics, ensuring alignment with operational goals.
- Own the daily and monthly manpower and asset planning processes, and collaborate with operations teams to ensure timely and effective execution.
- Analyze driver performance and cost models to identify productivity gaps and optimize route/area-level efficiency.
- Drive the implementation and continuous improvement of workforce planning tools to enhance forecasting accuracy and operational agility.
Role Overview
As a Capacity Planning Specialist (Lastmile Management), you will support logistics capacity planning across last mile and middle mile operations. This role focuses on executing daily and monthly planning tasks, conducting data analysis, and providing operational insights to help improve efficiency. You will collaborate closely with cross-functional teams to ensure accurate forecasting and smooth operational execution.
What You Will Do
- Support the execution of capacity planning models for last mile logistics, ensuring consistency with operational guidelines.
- Perform daily and monthly manpower and asset planning activities, working with operations teams to ensure timely completion.
- Analyze basic driver performance and cost data to identify trends and support efficiency improvements at the route or area level.
- Assist in maintaining and enhancing workforce planning tools to improve forecasting accuracy and operational responsiveness.
- Prepare regular reports and dashboards to support business decision‑making.
Basic Qualifications
- 3+ years of experience in planning operations.
- Hands‑on experience in data processing, analysis, and building basic analytical models.
- Strong attention to detail with a data‑driven mindset.
- Good communication and collaboration skills.
- Proficiency in MS Office, Advanced Excel, Google Sheets, and familiarity with Tableau and SQL/Python.
Preferred Qualifications
- Degree in Business, Logistics, Supply Chain, Industrial Engineering, or a related field.
- Experience in logistics last mile or middle mile operations.
- Basic English verbal communication skills for discussion.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
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Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
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Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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